Are you looking to join a dynamic team that works together to promote and conserve the true spirit of the game of golf?
From the USGA Handicap System to national amateur and open championships, to modernizing the delivery of the game’s Rules and supporting sustainable golf course management practices, the United States Golf Association promotes the health of a game that inspires, challenges, and rewards like nothing else can.
The Assistant Director is responsible for managing all aspects of online and printed ticket applications, all ticket fulfillment files, print order and credential production at Golf House and on-site.
What You Can Expect:
Oversee and review the setup of each online ticket offer products, tax calculation and start/end dates and times. Ensure all online ticket offers are thoroughly reviewed, tested, approved and are functioning correctly. Monitor functionality and placement of online applications on a daily basis and work with IT if there are any problems. Issue weekly sales reports including comparisons. Provide ticket print order to vendor after thorough review and final approval. Oversee corporate option ticket invoicing.
Set export schedule and manage fulfillment files sent to WWL for all tickets – regular and corporate. Verify files are correct for all ticket types and record fulfillment counts. Review all corporate fulfillment files submitted by vendor including confirmation of payment in full and all legal requirements. Maintain corporate hold list and release corporate fulfillment files once payment and requirements have been met. Follow up on all on-site corporate ticket sales for processing Responsible for the accuracy of all fulfillment data submitted for all ticket types. Create and develop reference system for all fulfillment files.
Manage and oversee all credential production and distribution including barcode assignments, designs, approvals, access codes, fields and setting up the online credentialing system. Test print and review all designs before production begins to ensure accuracy. Address and resolve any issues or problems. Manage on-site credentialing facility including equipment needs, trailer layout, staff and vendor instructions.
Develop and produce the fan information guide including gathering information, submitting to graphic designer and distribution to all appropriate staff for review and approval. Provide printer with the final approved files and double check all information is accurate one final time before giving final approval to the printer.
Assist with special projects and Will Call on-site, as needed.
What You Bring to the USGA:
A BS/BA or equivalent experience
Hands on experience in ticketing/admissions
High degree of computer knowledge
Ability to work independently and handle many complex projects simultaneously
Excellent communication skills (both oral & written)
The USGA celebrates, serves and advances the game of golf worldwide. Founded in 1894, we conduct golf’s premier professional and amateur championships, including the U.S. Open and U.S. Women’s Open. With The R&A, we govern the sport via a global set of playing, equipment and amateur status rules. Our operating jurisdiction for these governance functions includes the United States, its territori...es and Mexico. The USGA Handicap System is utilized in more than 40 countries and our Course Rating System covers 95 percent of the world’s golf courses, enabling all golfers to play on an equitable basis. The USGA campus in Liberty Corner, New Jersey, is home to the Association’s Research and Test Center, where science and innovation are fueling a healthy and sustainable game for the future. The campus is also home to the USGA Golf Museum, where we honor the game by curating the world’s most comprehensive archive of golf artifacts. To learn more, visit usga.org.