PURPOSE OF THE JOB: Oversee the overall day to day operations of the ticketing department from the daily sales to scheduling staff for daytime and evening operations. The Box Office Manager will ensure a hospitable, smooth and efficient operation. Responsible for programming and monitoring the Ticketmaster ticketing system, tracking daily sales and deposits, ticket account management and fulfillment, supervise and direct ticket sellers. This role is highly visible and interacts with sponsors, vendors, clients, and promoters. Leads by example at all times and provides the highest level of customer service to all guests, vendors and clients.
ESSENTIAL JOB FUNCTIONS
Work with key clients to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statements
Advise and assist with the implementation, reporting, and generating of event reports using the Ticketmaster ticketing system
Overseeing the daily, weekly, monthly and yearly sales of tickets and entering and submitting data as required
Reconciling any issues between ticket sales and the financial department including shortages or overages in cash drawers
Develop and maintain documentation and training material on Box Office policies and procedures
Work closely with accounting on executing proper cash handling and cash control procedures.
Hiring, training, scheduling and supervision of ticket office staff. Making sure that all staff is fully trained in handling customer issues and explaining policy regarding ticket sales
Hiring, staffing, scheduling and training ticket taker/scanner staff.
Maintaining and taking care of equipment and scanners related to ticket sales / scanners
Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and train all Box Office personnel in customer service standards
Provide rapid response for critical issues Job description
Three to five years Box Office experience
Minimum of three years management experience strongly preferred
Knowledge of the Ticketmaster system is preferred
Must be able to work well independently and to manage, train, and motivate others
Excellent verbal and written communication and documentation skills required
Candidate must be able to successfully handle multiple priorities in sometimes high stress situations
Proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint and other Windows applications required
Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fastpaced, dynamic work environment
Candidate should have cash handling experience and experience in scheduling staff members
Candidate must also have the ability to work with the public and possess conflict resolution skills
Good problem solving and strategic thinking skills.
Ability to prioritize, identify critical issues and work towards results
Ability to work with multiple organizations and vendors proactively and professionally