As a member of the executive management team of the Memphis Grizzlies, the Vice President of Arena Operations will provide leadership and oversight to all aspects of FedExForum management and operations to include: Event Operations, Engineering and Maintenance, Event Booking, Guest Relations, Security, Food & Beverage, Retail and Parking Operations, and Office Administration.
Essential Duties & Responsibilities
Develop and maintain ongoing operational plans to include annual budgets, operating pro-formas/revenue projections, conversion timelines, operational policies and procedures, hiring/training and employee development timelines for full time staff, etc.
Develop and maintain key relationships to include city and county government agencies; federal, state and local security agencies; neighborhood and community groups, etc.
Work closely w/ Marketing Partnerships to identify and activate sponsorship opportunities with arena amenities, services and other requirements
Provide leadership and direction to the Event Operations Department in staging and managing events, including conversions and facility cleaning
Oversee the operation of the Engineering division in providing arena maintenance, systems operations, capital improvements and facility upkeep to NBA standards/requirements
Maximize revenue generating event bookings in FedExForum by aggressively marketing/communicating with key promoters/agencies and proactively identifying and creating non-traditional programming
Oversee the operation of the Guest Relations Department to include: part time staff hiring and training, staff scheduling, guest comments and complaints, ADA Advocacy management, surveys and reporting
Oversee the operation of the Public Safety & Security Department in conjunction with law enforcement to ensure the safety, security and well-being of all guests, employees, tenants and clients of FedExForum
Serve as the primary contract manager and operational liaison for food & beverage operator, retail operator and parking operator - to include developing measurable performance standards, quality and inventory management expectations, MWBE participation & revenue projections
Oversee the Office Administration Department in ensuring that all office policies and operating procedures are met to include the maintenance of office equipment contracts and leases
Work closely w/ marketing departments to promote arena concerts and events
Represent the organization in all applicable industry/trade organizations, and serve as the primary point of contact for all NBA related facility/security issues
Direct all organizational efforts in building/managing/maintaining venues and operating events for Memphis Hustle, Grizz Gaming and any future enterprise growth opportunities.
Skills, Experience & Abilities
Bachelors degree in business administration or management
7-10 years progressive management experience in the field of facility management, preferably in a multi-purpose arena
Existing relationships with key national promoters/agencies and a proven track record of booking traditional and non-traditional events
Extensive understanding of all facets of facility management, including event sales & marketing, event operations, building engineering, guest services and food & beverage operations
Committed to the development of an exceptional Arena Operations Department, focused on providing excellence in customer service, a positive working environment for all employees, and the ability to effectively manage the revenue and expense objectives of the company
Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization and throughout the community
Strong verbal and written communication skills
Highly organized with excellent project coordination and project management skills , and able to meet tight deadlines and work effectively in a high pressure environment
Must be able to work evenings, weekends and holidays, as required.
Graduate degree in business or sports administration
Knowledge of and a passion for professional basketball and live entertainment.
Founded in 1995 as an NBA expansion team into Canada, the Grizzlies spent six seasons in Vancouver before relocating to Memphis, Tennessee in 2001.
In 2012, Robert Pera became controlling owner of the team, with well-known partners including former NBA player Penny Hardaway, Denver Broncos’ quarterback Peyton Manning and local Memphis product and musician Justin Timberlake.
As one of th...e youngest franchises in the NBA, the Grizzlies have seen their share of success, making six playoff appearances since moving to Memphis with the help of noted players including Marc Gasol, Zach Randolph, Mike Conley, Shane Battier and Mike Miller. The Grizzlies achieved franchise history during the 2013 Playoffs by advancing to the Western Conference Finals as the fifth seed in the Western conference after winning a franchise-record 56 games in the regular season.
Located in the heart of downtown Memphis, next to the famed Beale Street, FedExForum has been home to the Memphis Grizzlies and University of Memphis Tigers basketball team since the 2004 season. Breaking ground in 2002, FedExForum is the largest public building construction project in Memphis history. The versatile venue has hosted numerous notable sports and entertainment events including Regional Finals for NCAA men’s and women’s basketball, NHL hockey, WWE, boxing, UFC events and concerts, making it the premier entertainment venue in the Mid-South.
Keep up with the latest Grizzlies news, statistics and more at Grizzlies.com, the official web site of the Memphis Grizzlies.