Responsible for service and retention of renewable season tickets via phone and face-to-face appointments. Maintain records of all customers and interactions with CRM system. Provide game day customer service. Responsible for creating and executing a business sales plan to service and retain season ticket packages for Purdue Athletics. Responsible for individual renewal goals based upon sport. Coordination of season ticket mailings and packages. Accept incoming calls during heavy call volume periods. Additional duties as assigned. Reports to the Director of Ticket Operations.
Bachelor's degree in business, marketing, sport management or related field from an accredited college or university. Minimum one year sales experience (prior sports sales preferred) and desire to work in the sports industry.
Ability to persuade and influence others. Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to utilize advertising and/or sales promotion techniques. Knowledge of customer service standards and procedures. Ability to analyze and solve problems. Ability to plan, organize, and implement a range of sales promotion programs and/or events. Ability to identify and/or follow up sales leads and referrals. Ability to multi-task. Ability to work with deadlines. Willingness to work the hours necessary to meet sales goals. Ability to maintain a flexible work schedule (holidays, evenings). Strong computer skills. Coachable. High comfort level making cold calls. Strong time management and organizational skills and a willingness to take initiative. Passion for sales. Demonstrate an enthusiastic and outgoing personality. Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, and Outlook). Proficiency in Paciolan, or similar ticketing software and Salesforce CRM a plus. Must be organized, creative, enthusiastic, and analytical and possess excellent interpersonal skills.
Purdue will not sponsor an employment related visa for this position.
A background check will be required for employment in this position.
FLSA: Exempt (Not Eligible for Overtime).
Retirement Eligibility: Defined Contribution Waiting Period.
Purdue University is an EEO/AA employer. All individuals, including minorities, women. Individuals with disabilities and veterans are encouraged to apply.