JOB DUTIES (including, but not limited to): --Develop and implement service delivery methods for all box office, parking and exhibitor service operations --Recruit, interview, hire, train, schedule, direct, motivate, and evaluate the activities of employees engaged in providing services in all box office, parking deck and utility service operations; develop performance level standards and provide or coordinate training accordingly; work with employees to correct deficiencies; implement discipline and termination procedures --Exercise direct supervision over Assistant Parking/Box Office Manager, Event Cashier Supervisors and Event Cashiers; communicate event information and duties to subordinates and assign event related tasks; inspect work product of subordinates to ensure that the highest levels of efficiency, accuracy and customer service are met --Assist in the development of the annual budget for the Event Services department; assist in preparation of estimated revenues for facility budget control and monitor expenditures in areas of functional responsibility --Work with the Director of Finance to develop and administer appropriate accounting procedures related to the handling of all financial transactions in areas of functional responsibility --Develop and administer appropriate policies and procedures for all areas of functional responsibility --Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures --Prepare various operational and financial reports regarding areas of functional responsibility --Work with Event Managers and facility users in determining event staffing levels within areas of functional responsibility --Review operating policies/procedures. Recommend modifications to service delivery methods as appropriate --Routinely meet with other downtown parking facility managers and other relevant street traffic related entities to ensure awareness of external impacts to facility parking activities --Communicate clearly and concisely in the English language, both orally and in writing --Interpret and apply all relevant federal, state and local regulations --Occasionally serve as Manager on Duty --Perform other duties as required
PREFERRED QUALIFICATIONS: Experience: --Minimum of three (3) years of increasingly responsible experience in box office/ticket center operations and/or parking operations with at least two (2) years of supervisory responsibility Education / Training: --Bachelors degree from an accredited college or university with major course work in Accounting, Financial Management, Business Administration or a related field--Additional years of experience may be substituted for formal education --IAVM Venue Management School at Oglebay --Additional experience may be substituted for formal education Licenses or Certificates: -- Possession of, or ability to obtain a current CPR certificate -- Possession of, or ability to obtain a Virginia driver’s license
The Greater Richmond Convention Center is Virginia's largest exposition and meeting facility. The Center brings hundreds of thousands of visitors into the metropolitan area each year. We invite you to explore the Greater Richmond Convention Center and our vast capabilities. Whether it's large or small - simple or multi-faceted, our customer service and attention to detail will ensure that your event will surpass your every expectation.