The Baltimore Convention Center is looking to hire an enthusiastic individual to the full-time position of Assistant Superintendent of Operations within the Client Services Department. This position manages the day to day operations of custodial staff, event set-ups, and routine maintenance of departmental equipment. A frequent inspection of the facility, equipment, and inventory levels is expected on a daily basis. This position also conducts day-to-day training, performance evaluations and exercises disciplinary action of employees within the department of 60+. The Assistant Superintendent of Operations is constantly communicating and participating with other departments, outside companies, and organizational partners.
Examples of the work include:
•Develops, assigns and supervises work of all operations and custodial staff.
•Coordinates and directs changeovers of Center facilities from one event to another.
•Coordinates the day to day cleaning operations and supervision of workers in the cleaning of the building and grounds.
•Requisitions housekeeping and set-up materials and equipment, as required
•Manages purchasing and inventories of supplies.
•Conducts employee performance evaluations and exercises disciplinary action of employees when necessary.
•Recommends hiring and firing of employees.
•Conducts inspections of building on a daily basis.
•Coordinates and evaluates performance of contractual services associated with cleanliness and appearance of the building.
•Develops and conducts in-service training programs within the department.
•Maintains schedules and attendance records of staff.
•Represents the department in event production meetings with other Center employees and customers and communicates pertinent information to the staff.
•Directly assists the Superintendent of Operations and may act in his stead, as required.
•Jointly with other departments, shares in the coordination of services that are interrelated in the proper management of events.
•Responsible for coordinating routine maintenance and repair of all departmental equipment.
REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES:
•Thorough knowledge of facility and event operations as well as related practices and procedures.
•Good knowledge of general building maintenance, and building codes and regulations set forth by City and State authorities.
•Ability to conduct, plan and enforce training programs and recommend improved procedures within the department.
•Ability to evaluate needs of events and schedule and deploy personnel in efficient and effective manner.
•Ability to speak and write effectively and interact with customers and contractors as necessary.
•Ability to supervise and exercise authority within the department.
•Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
•Ability to stand and walk for large portions of day; may lift and carry objects up to 40 lbs.
•Intermediate knowledge of Microsoft Office.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Education – A bachelor’s degree in business management, facility management, hospitality, or related field from an accredited college or university.
Experience – Two years of experience managing, planning, leading building setup operations, and overseeing a large diverse staff of professional and semi-skilled laborers and custodial employees.
Equivalencies - Additional years of management experience can be substituted year for year for the required degree.
About Baltimore Convention Center
The Baltimore Convention Center is the premier location for conventions, tradeshows and exposition in the Mid-Atlantic Region.
Nestled in the heart of downtown, the Center's location is a tourist's dream and a meeting planner's delight. From the world renowned Inner Harbor to historic Little Italy, our site offers attendees a grand variety of attractions and meeting planners an affordable prime destination.
The Center is conveniently located close to public transportation for easy access by MARC Train or Baltimore's Lightrail to Washington, DC or Baltimore International Airport (BWI).