Under the direction of the Senior Event Manager, the Event Manager is responsible for ensuring that the operational needs of clients are met by mobilizing the necessary internal resources to properly set up, operate and close out events at the Pasadena Convention Center and Civic Auditorium. The Event Manager serves as the primary liaison between the facility and event planners in the coordination of all facility services and event activities.
Primary Accountabilities: Constant communication with clients in order to plan and organize all event related logistics (parking, cleaning, audio visual, room sets, etc.). ~ Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures. ~ Keep clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other related details. ~ Provide clear, concise and timely communications of detailed requirements to operational departments, and service providers (Engineering, Guest Services, Public Safety, Parking, Food & Beverage, PSAV – Audio-Visual Services, Edlen Electrical Services and PCOC Management Staff). ~ Produce and disseminate event related paperwork including event manifests, estimates of ancillary charges and diagrams. ~ Maintain close contact with clients and facility staff to ensure successful events. ~ Check all facilities before, during and after the event to ensure cleanliness and safety procedures are met. ~ Follow-up on all client requests, concerns and problems. ~ Attend appropriate planning, organization and other event and facility meetings in support of facility operations. ~ Prepare and maintain event activity reports and other documentation as required. ~ Maintain the proper image and generate positive public relations with patrons and staff. ~ Ensure compliance with the rules and regulations of the facility in the activity of all events. ~ Provide information to general inquiries regarding space rental of the facility. ~ Conduct site inspection tours. ~ Assist the department and organization and various projects and special assignments as needed.
Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Decision Making /Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, use consensus when possible, communicates decisions to others.
People Management: Defines roles and responsibilities, motivates and challenges employees, delegates effectively, rewards contributions, manages collaboratively.
Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for soliciting customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Product Knowledge: Knows and explains product features/benefits, understands/sells the full product line, understands customer’s business operations and needs, understands/responds to the competition, applies market knowledge.
Education/Training: Bachelor’s degree in hospitality, business or related field or equivalent experience of 2-3 years in hospitality
Work Experience: 2 years of experience in a convention/meeting/hotel environment with a focus on event services; or other responsible position in a customer service environment with direct client contact; or equivalent experience.
Knowledge of procedures and industry standards for the operation of events at a multi-purpose complex.
Ability to write reports, business correspondence, procedure manuals and other documents pertinent to position duties.
Experience with an automated event booking system and room diagram software is preferred.
Working knowledge of MS Office programs including Outlook, Excel and Word.
About Pasadena Center Operating Company
The Pasadena Center Operating Company (PCOC) is a public benefit corporation created by the City of Pasadena to manage, market and operate the Pasadena Convention Center, Civic Auditorium, Ice Skating Center and the Pasadena CVB. The mission of the PCOC is to promote Pasadena as a meeting and travel destination in an effort to maximize economic impact through the development of meetings, conventions, entertainment events and tourism, by providing professionally managed facilities and first-class service.