This position manages the daily operations of the Carolina Theatre box office. The ideal candidate will have proven experience in Ticketmaster ticketing (including Archtics and Host), customer service, financial reporting and staff management. Position reports to the Senior Director of Operations. Experience with nonprofit organizations and working with development offices is a plus.
The box office manager is responsible for the ticketing builds, setup, maintenance, and management of assigned live events and film programming at the Carolina Theatre.
This critical management position requires experience in building shows and maintaining records inside a Ticketmaster system; exceptional organizational and customer-service skills and the ability to work efficiently and accurately under pressure while interfacing with both staff and guests.
Build, maintain and modify events in the ticketing system at the direction of Carolina Theatre staff and booking partners, promoters, and rental clients. Work with Live Events, Marketing and promoters to create event pricing, scaling, manifest creation and schedule on-sale dates.
Communicate with Ticketmaster, clients, and national contacts for VIP and Fan Club programs, to maintain national Ticketmaster standards and meet client expectations.
Maintain event ticket inventory and placement of all ticket holds and comps for live events. Ensure ADA compliance for all ticketed events.
Generate and distribute the daily ticket count report for assigned shows.
Serve as prime contact with Ticketmaster regarding events and system maintenance, and providing on-site system administration for all aspects of Ticketmaster software and hardware. Report and follow up on any ticketing equipment repair issues.
Prepare, process and store all Live Event financial reporting and Cinema event reporting in conjunction with the Finance and Marketing Departments.
Assist the Development Department in providing service to Carolina Theatre donors, and processing Sustaining Memberships on a monthly basis.
Generate show audits, method of payment forms and other post-show reports needed for show settlement and record-keeping.
Responsible for hiring, training, scheduling and management of Box Office staff, including part-time staff. Complete Box Office payroll forms.
Maintain Box Office customer service program. Resolve customer service issues as necessary.
Audit tickets, complete data entry and sell tickets during business hours, events and day shifts as necessary, including on-call support every weekend for Cinema Box office.
Responsible for box office safe and all monies inside. Complete daily deposits and monitor credit card functions.
Other duties as assigned by Senior Director of Operations.
Bachelor’s degree with two to four years related ticket industry experience or equivalent combination of education and experience.
Mastery of Ticketmaster ticketing software, specifically Archtics and Host.
Significant experience in Microsoft Word, Excel, and Outlook, and ability to learn all required business systems, including any financial reporting systems.
Must be detail-oriented, organized and able to multi-task
Exceptional customer service, oral and written communication and interpersonal skills
Must have flexibility in hours and days available for scheduled events, including nights and weekends.
Internal Number: 4
About Carolina Theatre of Durham, Inc.
The nonprofit Carolina Theatre of Durham, Inc. is one of downtown Durham's most loved and established arts organizations. Operating the city-owned Carolina Theatre complex for more than two decades, we are funded by ticket sales, individual and corporate contributions, and an annual management stipend from the City of Durham.
Each year we present over 60 concerts, daily film screenings and film festivals, serve 15,000 school children with our Arts Discovery Educational Series, and provide a home for numerous nonprofits and other organizations that utilize the facility – in all attracting more than 200,000 guests to downtown.