The Director of Operations’ main function is to provide overall leadership, strategic planning and oversight for all operational areas within the Atlanta branch. Operational areas include Event Administration & Staffing as well as interaction with client representatives.
Primarily focusing on meeting the needs of the client/venue and providing overall leadership and management to Event Managers. Evaluates new contracts and assists bids for new business. Builds successful management teams, coaches, mentors and evaluates performance of staff. Works with management staff to ensure events are built, staffed, assures the quality of operations and invoicing for each venue. Develops effective working relationships and communicates timely and effectively.
Principal Duties and Responsibilities
1.Develop and maintain an effective working relationship with client representatives from all venues within the client group; and attend meetings at the venue(s) as needed.
2.Ensure and monitor the quality of event operations for venue through the development and implementation of best practices.
3.Evaluates and assists on bids for new contracts.
4.Ensure management staff adheres to all administrative policies and procedures.
5.Trains, coaches and evaluates performance of management staff; indirectly oversees all other venue staff.
6.Streamlines operational functions to include streamlining costs and increasing revenue.
7.Oversee staffing levels, working with event management prior to the event to ensure event is fully staffed.
8.Oversee Temporary Staffing firm contracts; negotiates competitive labor bill rates to maximize Argus profit.
9.Resolves/addresses escalated guest related issues involving legal counsel as needed.
10.Proactively communicate with all levels and work collaboratively with Corporate Argus; Human Resources, Accounting, Operations etc.
Knowledge, Skills and Abilities Required
Equivalent work experience to satisfy the needs of the position.
Demonstrate positive leadership qualities and strong interpersonal skills to aid in training new employees.
Must be willing to take direction and lead by example.
Must have excellent verbal and written communication skills.
Must be computer literate and have working knowledge in Microsoft Word and Excel.
Must be able to respond to change in a positive and productive way.
Must exhibit an emphasis on customer service.
Demonstrate organization and attention to small yet critical details.
Excellent problem solving and negotiation skills.
Must maintain an active Merchant’s Guard License.
Physical Demands of the Job
Must be able to move in a quick, energetic manner. Long periods of sitting while on the phone and the computer are common. Long periods of standing and constant movement around event area is expected on event days.
Moderately stressful with constantly changing demands and imposing deadlines.
Fast paced environment at venue during event days. Longer hours/days are necessary. Frequently required to work, evenings, weekends and holidays as scheduled
The above declarations are not intended to an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.
Argus is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
describe the general nature of the job, and be a reasonable representation of its activities.
Additional Salary Information: Position is bonus eligible
About Argus Event Staffing
Behind every successful event Argus is there. The fans don’t notice us, the players don’t notice us and the neither does the talent – but this isn’t what matters most to us. Our mission is to provide a safe, fun and memorable experience for the fans, team members and venues we serve.
At Argus our core values are more than words on a page; they define how we serve our clients, the fans and our venue partners. It’s the hallmark of how we do business and how we treat each other. It’s what defines our company and helps make us successful. Our core values include:
Integrity – We do what we say we do and are transparent and honest with the key stakeholders we serve, including our customers and team members.
Teamwork – We seek to understand how we can best support each other and make choices that put team before individual performance.
Accountability – We hold ourselves accountable for our actions in support of our mission.
Respect – We treat each other as individuals whose value in our organization goes beyond position, title and level.
Fun – The guests we serve know we love what we do, and the more fun we have the more fun they have as well.