Blue Man Group New York is seeking a Box Office Manager
We are seeking friendly, enthusiastic, team minded individuals to join our team at the New York Show. Blue Man Group is a global entertainment company with shows performed in 15 countries and seen by more than 35 million people worldwide since 1991. Blue Man Group has permanent theatrical productions in Las Vegas, Orlando, Boston, Chicago, New York and Berlin, and a North/South American Tour.
The Box Office Manager oversees all operations for the Box Office Department. This includes managing all ticketing activities, supervision of the Assistant BO Manager and BO staff, managing customer and vendor relationships directly related to the Box Office and managing all Box Office accounting and payments. Working closely with local Group Sales & Marketing Departments and our corporate headquarters, accounting firm and external partners on sales initiatives, analysis, reporting and accounting.
Key elements of the position include but are not limited to: monitor, interpret, and report sales trends, oversee all ticket processing & accounting activities including window sales, phone orders, gift certificates, broker and other third party sales, petty cash, internal billing and special promotions, Manage all aspects of ticketing and event management, support group sales, manage aspects of dynamic pricing and inventory management protocol in collaboration with Marketing & Sales Team , prepare and distribute consistent and accurate box office reports (daily, weekly, quarterly, and yearly ticket wraps, qualifier reports, weekly sales channels, performance statements, advance sales, etc.), assist in maintaining box office bank accounts, including daily deposit preparation, reconciling monthly bank statements, year-end accounting. Adhere to accepted accounting procedures in order to maintain the financial integrity of the Box Office operations, manage Customer Service relations.
Candidates should possess strong managerial skills and have several years of Box Office experience. Prior experience in Ticketmaster Host is required. Responsibilities include overseeing all ticket operations, maintaining box office bank accounts, preparing advance report & box office statements, managing the box office staff, insuring good customer service and supervising the overall work environment of the department. Must be outgoing, motivated self-starters who are able to multi-task within a busy work environment. Sense of humor, great customer service skills, and patience are a must.
Minimum 3-5 years in the ticketing, arts and/or entertainment industries.
Bachelor’s Degree or equivalent work experience required
Superior knowledge of Ticketmaster Host ticketing & reporting systems.
Demonstrated excellence in customer service.
Must be detail-oriented and capable of following approved auditing requirements.
Exceptional management, supervisory and organizational skills with acute attention to detail.
Excellent written, verbal communication and inter-personal skills.
Advanced knowledge of Microsoft Office (Word, Excel, and Outlook) required.
Ability to multi-task and function at a high level in a fast-paced environment.
Possess a willingness to embrace the mission, values and culture of Blue Man Group and its performances in order to thoroughly assist customers with their purchases.
We are committed to building a creative and dynamic workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations.
Position has a regular schedule however some flexibility is necessary, as nights, weekends, and holidays may be required. Additional availability during our busy holiday and spring break seasons are a must.
Full Time Salaried Position with competitive benefits package including Medical, Dental, Vision & Life Insurance plans, paid vacation time, and 401(k) retirement plan.
We are seeking to hire this position immediately; resumes will be accepted until role is filled. Interested applicants should send (please include position title in subject line) cover letter, resume along with 2 references to:
Blue Man Group is a global entertainment company with shows performed in 15 countries and seen by more than 35 million people worldwide since 1991. Blue Man Group has permanent theatrical productions in Las Vegas, Orlando, Boston, Chicago, New York and Berlin, and a North/South American Tour.