Wisconsin Center District Job Opening – Event Services Manager
Position Overview: Event Services Manager is responsible for event planning and coordination of sporting events, concerts, conventions, meetings, public shows, trade shows, and other events in the Wisconsin Center District complex. The Event Services Manager directs, implements and maintains a management philosophy that serves as a guide to the Events team.
Responsibilities: •Responsible for the planning and management of numerous events per year •Train and supervise event related staff and operations staff when required •Direct set up, cleaning, trades, and service staff at events •Oversee all aspects of facility operations related to events •Meet with clients to plan and organize assigned events. Ability to work with a client from the moment their event is booked, through the set-up, event, and post-event milestones •Ability to understand clients needs and provide outstanding service while maintaining WCD policies and procedures •Guide clients through timelines, deadlines, and WCD policies and procedures •Prepare floor plans and cost estimates for clients •Provide clear communication with various WCD departments regarding operational requirements for each event •Review final billing for completeness and accuracy •Responsible for Wisconsin Center District post event invoicing including concert settlements •Resolve complaints and requests to client satisfaction •Ensure compliance with service agreements •Attend appropriate planning, organizational and other event and facility meetings in support of facility operations •Must be able to advance future events while tending to the needs of clients that are in house •Serves as the interface between the facility and its clients, ensuring all elements of clients’ events are thoroughly vetted among the departments while insuring adherence to all appropriate regulations and policies •Ensure that the equipment, physical set-up and personnel provided meet the requirements of the event and the tenant’s contractual agreement •Ensure compliance with City, State, and other safety codes •Other responsibilities and duties as assigned by management, to ensure the effective utilization of the company’s resources and to ensure customer satisfaction •Work hours may include working evenings, weekend hours and holidays
Skills & Qualifications: •Required oThis position requires a seasoned professional with energy, passion entrepreneurial spirit oStrong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget oExceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required oAbility to work independently and efficiently; exercise initiative, resourcefulness and good judgement oUnderstand and consistently follow work rules, procedures and directions oStrong verbal and written communication skills with an emphasis on business writing skills. oAbility to read, write, and speak English; perform basic mathematical functions (add, subtract, multiply and divide) oFollow oral and written instructions and communicate effectively with others in both oral and written form oFamiliarity with American with Disabilities Act •Preferred oOrganized, accurate, and detail oriented oAbility to work under pressure in a fast-paced environment oUse of logic and reasoning in daily decision making and problem solving
Education & Experience: •Required oBachelor’s degree from an accredited four-year college or university with a major in business or related field or equivalent number of years of experience oMust be proficient in MS Office (Excel, PP, Word), and MS Outlook. Experience with CAD is preferred •Preferred oMinimum of 1-3 years of experience in a venue, hospitality, or high-volume customer service industry oExperience in working with concerts, sporting events and teams is a plus
Positioned Based in: Milwaukee, WITravel Required: N/AReports to: Vice President of OperationsDepartment: Operations
**The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. **We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status.
Pre-employment testing includes drug screening, criminal background check and a physical exam. Applicants must be United States citizens or legal residents of the United States. Please submit a fully completed application that can be found on www.wcd.org Mail:Wisconsin Center District – Human Resources 400 W. Wisconsin Avenue Milwaukee, WI. 53203 Fax:414-908-6390 Email:email@example.com This is a Full-Time position with competitive wage and a full range of benefits, including health, prescription, dental, paid time off, sick, holiday, pension, deferred compensation 457 plan, and free parking. We also offer 100% company paid life benefits. Deadline to apply for this position is Friday 7/20/18 at 4pm CST
Skills & Qualifications:
This position requires a seasoned professional with energy, passion entrepreneurial spirit
Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time and within budget
Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required
Ability to work independently and efficiently; exercise initiative, resourcefulness and good judgement
Understand and consistently follow work rules, procedures and directions
Strong verbal and written communication skills with an emphasis on business writing skills.
Ability to read, write, and speak English; perform basic mathematical functions (add, subtract, multiply and divide)
Follow oral and written instructions and communicate effectively with others in both oral and written form
Familiarity with American with Disabilities Act
Internal Number: n/a
About Wisconsin Center District
WISCONSIN CENTER DISTRICT JOBS & OPPORTUNITIES
The Wisconsin Center District, owners and operators of the Wisconsin Center, UW-Milwaukee Panther Arena and Miller High Life Theatre, exists to expand opportunity and prosperity for the citizens of Milwaukee and Wisconsin. It pursues this goal through direct employment and contracting opportunities, and by stimulating economic activity and opportunity in the local hospitality and event services industries.