Project managers are the lifeblood of TicketsWest. Deeply knowledgeable about our products and services, project managers are lightning quick learners who are client focused, detail oriented, results driven, exceptionally personable, creative, wonderfully adaptive to changing environments, and approach each day with client objectives shaping their process. TW project managers get their energy from helping clients find success, and from finding new ways to solve complex problems. The highly effective project manager will serve as a leader to other teammates and be a model of professionalism.
Build, manage, and maintain events in the ticket system.
Provide primary support, training, and ongoing business consultation to a diverse client base, including: fairs, festivals, colleges & universities, performing arts centers, arenas, clubs, etc.
Expertly guide and consult clients through our social media marketing capabilities and see campaigns through from start to finish.
Provide ongoing support and training to Night Auditors and Project Coordinators.
Provide high levels of customer support and client services.
After hours/weekend on-call support for clients/co-workers as needed on a rotating schedule.
Assist in the design of training programs for new and existing clients.
Assist in planning, implementing, and managing new & existing client services.
Assist in the development of operating policies and procedures, and facilitate clear communication with internal teams regarding event details, on sales, presales, etc.
Candidate should be able to travel to offsite client locations, especially during summer months.
Work closely with the Sr. Project Manager and Regional Manager to identify and cultivate new business opportunities.
Perform various additional duties as needed.
Review, complywith, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities.
Other duties as assigned or as needed to create Signature Moments for our guests.
Knowledge of computerized ticketing with a strong preference for substantial experience utilizing the Spectra Ticketing & Fan Engagement ticketing platform (formerly Paciolan).
Bachelor's Degree in communications, marketing, or closely related field. Substantial relevant equivalent work experience may be considered if degree is not in a related field.
Must possess excellent professional client service skills, with a proven record of ensuring clients adhere to deadlines while also being extremely nice.
Minimum 2-3 years prior experience working in a box office.
Task oriented go-getter with strong self-motivation & problem solving skills.
Solid understanding of the digital & social media marketing landscape; working knowledge of Spredfast a strong plus.
Excellent verbal and written communication skills.
Exceptional organization skills, with an eye for accuracy and attention to detail.
Collaborative and dynamic team player with a "can do" attitude.
Ability to deal professionally, courteously and tactfully with the public and co-workers.
Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, and agencies.