The Historic Count Basie Theatre is seeking an outgoing, service oriented, experienced House Manager to supervise our Front of House operations. The Count Basie Theatre celebrates its 90th anniversary this year, and the leadership and Board of Trustees have announced a public vision and plans for the future, which includes further expansion and renovation.
Count Basie Theatre is a non-profit 501(c)(3) organization. The Count Basie Theatre is an equal opportunity employer which does not discriminate on the basis of race, color, sex, sexual or affectational preference, gender identity or expression, religion, creed, ancestry or national origin, citizenship, age, disability, marital or domestic status, veteran status, atypical hereditary cellular or blood trait, or any other legally protected status. This policy applies to all employment actions including, but not limited to, recruitment, selection, training, promotion, transfer, layoff, and termination, and job-related social or recreational programs.
Qualified candidates should have at least 3 years of experience in theatre, venue, event, or restaurant management. Candidates should have experience and enthusiasm for working with the public and have strong organizational and communication skills. The organization fosters a team environment and candidates should be ready to wear many hats while driving the Basie’s mission forward. The primary qualities and responsibilities of this position include:
Recruit, train, schedule, supervise, and motivate FoH personnel for each of CBT’s over 200 performances per year.
Oversee ushers, ticket takers, lobby set up and program distribution for all events and performances.
Conduct pre-performance walk-throughs of the venue ensuring cleanliness and checking public areas, including restrooms, lobbies, theatre, foyer, and front of building.
Advance and coordinate VIP/Fan Club experiences with tour management
Manage and advance artist merchandise needs.
Troubleshoot and personally respond to all event related customer service issues.
Handle patron seating issues and facilities emergencies.
Set a positive example for usher staff by modeling professional and expert customer service.
Ensure Accessibility for patrons with various disability challenges.
Work closely with Box Office to resolve seating problems and ensure customer satisfaction.
Maintain a presence throughout the theatre for every performance. Be proactive at intermission and following performances to handle patron inquiries.
Coordinate performance activities (timing, intermissions) with Tech Director and Event Manager.
Work closely with security and concessions staff to ensure a positive patron experience.
Must possess competence for Microsoft Office suite, experience with ticket scanners and ticketing software is a plus.
Compile information for, and distribute daily performance report.
Manage lost and found inventory and recovery.
Must be able to work non-traditional hours including nights, weekends, and some holidays.
The primary mission of the Count Basie Theatre is to serve the people of the State of New Jersey by providing a broad spectrum of quality entertainment and education programs that reflect and celebrate the diversity of the region; foster understanding and appreciation for the ennobling power of the performing arts; and create opportunity for cultural enrichment for people at all economic levels. I...t also is our mission to develop and maintain a world-class venue that enhances the enjoyment of these entertainment and education programs; contributes to the cultural and economic vitality of the community and the region; and honors the memory of Count Basie.