SUMMARY: The Director of Ticketing is responsible for and will oversee all aspects of ticketing for The Broadmoor World Arena Box Office. Facilities currently include the Pikes Peak Center for the Performing Arts, The Broadmoor World Arena, and adjoining Ice Hall a designated Olympic Training Site for Figure Skating.
DUTIES AND RESPONSIBILITIES:
Oversee the direction of all ticketing activities for the Broadmoor World Arena (BWA), Pikes Peak Center for the Performing Arts (PPC), Ice Hall, and their customers.
Liaison with AXS Ticketing and their staff.
Creation of seating manifests for all ticketed events (reserved and general admission).
Create, maintain, and modify ticketed events in Veritix ticketing platform for Broadmoor World Arena and Pikes Peak Center. Manage all aspects of dynamic pricing and inventory management as required by promoter.
Develop operational strategy to build, check, and maintain events in Veritix ticketing platform for Broadmoor World Arena and Pikes Peak Center to ensure accuracy and efficiency.
Coordinate with GM, Event Promoters and Marketing the execution of Fan Club, Pre-sales, and On Sales to the public.
Direction and oversight and fulfillment of ticketing needs for Tenants/Promoters/AXS Ticket Agency/Team Members on individual event sales, season subscription renewals, season ticket sales, dynamic pricing, promotions, discounts, group sales, etc. (Resident Tenants –Broadway, Philharmonic, Colorado College)
Establish, maintain and strengthen Promoter/Tenant/Season Ticket Holders relations.
Building liaison to contracted Ticket Agency. Direction and oversight and coordination of all ticketing details of events to AXS for accuracy in the accounting and selling of tickets through the network of Ticket Agency’s Box Office, Outlets, Phones, and Internet Online Sales.
Timely and consistent coordination of reports and information with The Broadmoor World Arena GM, Assistant GM, Finance, Events, Marketing and building Promoters/Tenants on event ticketing setup (maps, capacities, scaling, holds, technical kills, consignments, comps, on-sales, ticket prices, dynamic pricing, discounts, ticket limits, cash advances, reporting requirements, etc.) to determine the exact needs of the event.
Daily sales reporting: internal to staff, external to promoters, and to the designated trades.
Coordination with Marketing, Club Concierge and Group Sales on seating requests and special needs/requirements for advance sales and order fulfillment.
Prepare event settlements, statements, and required reports necessary for day/night-of-event settlement with building and Promoters/Tenants. Day/Night of event ticketing problem resolution and customer service representative
Adhere, communicate and reinforce the policies of the Broadmoor World Arena and Pikes Peak Center.
Personnel placement, evaluation, training, discipline, scheduling, and supervision for The Broadmoor World Arena Ticketing Management staff.
Direct supervision of Associate Director of Ticketing. Indirect supervision of Box Office Manager and Box Office Ticketing Staff
Liaise with AXS Box Office Manager at the Pikes Peak Center on day-to-day operations.
Communicating with the general public for quick resolution of customer service matters involving ticketing problems, questions, or concerns from patrons of the facility.
Informing and coordinating any special accessible seating needs (wheelchairs, hearing enhancement devices, etc.) with the Director of Events Services.
Adhere to ADA compliant ticketing practices.
Current ticketing trends.
Perform other duties as assigned.
Minimum of five to ten years proven track record with computerized ticketing systems and prior supervisory experience required, preferably in an arena and theatre setting. Applicants should possess a bachelor’s degree in Business Management, Finance, Accounting, or a similar field. Applicant must be skilled in operating in a Microsoft works environment (Word, Excel, Outlook, etc.). Position requires long and irregular hours, nights, weekends, and holidays. Applicant should be very organized and well versed in written and verbal communications. Must have ability to work in a fast-paced environment. A demonstrated ability to follow directions and complete assigned tasks with a minimum of instruction and supervision is essential. Must have strong customer service skills. Prior experience in managing a box office team.
The Colorado Springs World Arena is a 9000 seat multi-purpose arena and entertainment venue. We also manage the Pikes Peak Center which is a performing arts venue. We have 300 employees and offer a competitive benefits package to our full time staff.