This position is responsible for assisting in managing the daily operations within the ticket office including, but not limited to, general ticket selling, game-day duties, customer satisfaction issues, and sales and services support. All seasonal and part-time associates within the office will be under the direction of this position.
Oversee part-time advance ticket sellers. Address ticket seller problems and special needs. Maintain ticket seller manuals including general practices and special promotions and discounts.
Work closely with part-time Ticket Seller Supervisors with scheduling event ticket sellers. Assist with recruiting and training of ticket sellers.
Work closely with Sales and Service departments addressing customer service needs.
Assist season ticket processing – process payments, update account records, make seat location changes, distribution, etc.
Process and reconcile all corporate sponsors and other contractual tickets.
Communicate and work closely with all departments to fulfill their ticketing and reporting needs.
Assist with reconciliation of all comp requests by creating and maintaining backup for all requests.
Assist with the setup and review of all ticket sales initiatives.
Responsible for game-day duties including opening and closing ticket office, provide support to ticket sellers and customer service associate.
Assist with providing support for ticket outlets (Hy-Vee stores) including answering questions, system support, and processing returns.
Provide excellent customer service to all patrons and instill best customer service practices to all part time ticketing personnel.
Generate reports on all ticket sales regularly and provide them to senior management.
Other duties as assigned.
A minimum of two years’ work experience in ticket operations.
Strong organizational skills and attention to detail.
Advance knowledge of computerized ticket sales, preferably the Tickets.com ProVenue system.
Ability to function in fast-paced environment, handle multiple projects and meet deadlines.
Effective written communication, customer service and problem solving skills.
Ability to work independently and develop/maintain procedures relating to Ticket Operations.
Proficient computer skills including experience with MS Office products such as Word, Excel and Outlook.
Ability to work well with co-workers and supervisors in a team environment.
Consistent, punctual and regular attendance.
Available to work flexible hours including holidays, evenings and weekends.
The Kansas City Royals are a professional baseball team based in Kansas City, Missouri. The Royals compete in Major League Baseball (MLB) as a member team of the American League (AL) Central division. The team was founded as an expansion franchise in 1969 and has won two world series in 1985 and 2015.