•Directs all facility staff in delivering facility services for events and resolves event related problems. •Directs and participates in the pre-event planning, reviewing any past history of the event, initiating correspondence and conferences with the event planner, their suppliers and SMG staff. •Compiles and reviews event and contractor charges with appropriate SMG staff and event planner, prepares proper documentation for invoice preparation and assists in the follow-up on collections. •Conducts post-event meetings with the event planner and their contractors as necessary to evaluate services provided. •Conducts tours of the facilities for potential customers, explains services and facilities available, describes how they may best be used by the event, and determines the needs of the potential event. •Assists with preparing pricing estimates for prospective meeting. •Monitors and ensures compliance with contractual responsibilities of all parties. •Prepares pre-event planning documents and instructions. •Ensures compliance with all facility and appropriate governmental rules and regulations by the event planners and all service providers working on the event. •Provides clear, concise and timely communication of directives to other departments. •Implements facility rules, regulations, policies and procedures. •Maintains the proper image and generates positive public relations with patrons and staff. •Works with internal service partners to provide quality service to customers. •Serves as Liaison for all facility clients to ensure highest level of customer service for all external service providers. •Establishes new standards of customer service by working with departments in the facility. •Performs other job-related duties as assigned.
Education and/or Experience
Bachelor’s degree from four-year college or university.
1 to 2 years related experience and/or training or equivalent combination of education and experience.
Working knowledge of principles of facility management, services and equipment for a similar facility.
Skills and Abilities
Exceptional communication skills both verbal and written.
Excellent organizational, planning and problem-solving skills.
Professional presentation, appearance and work ethic.
Ability to prioritize multiple projects.
Ability to coordinate the work of others in delivering various facility services.
Ability to adjust work schedule to coincide with events.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily. Ability to work under limited supervision and to interact with all levels of staff including management. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
We will only accept application from September 17, 2018 through October 12, 2018
About Navy Pier / SMG
McCormick Place comprises four state-of-the-art buildings, the West, South and North Buildings and Lakeside Center. These buildings have a combined total of 2.6 million square feet of exhibit space, 1.2 million square feet all on one level, making it the nation's largest convention center.