Performing Arts Center Seeking Full Time Front of House Manager
AT&T Performing Arts Center
September 19, 2018
Full-time - Experienced
Operations, Operations - Guest Services
4 Year Degree
The AT&T Performing Arts Center is seeking a House Manager to help manage front-of-house operations during events. The House Manager’s main duties would be to oversee FOH operations at the Winspear Opera House, Wyly Theater and Annette Strauss Square. Given the flexible nature of the Center, this position will be responsible for other duties as and when necessary.
Position Responsibilities (included, but are not limited to):
Supervise the volunteers, representatives and supervisors during scheduled events
Conduct briefings for the front of house team
Complete necessary reports at the end of the event
Ensure that all front of house and patron areas are in order, and present a safe and inviting environment
Maintain crowd control especially with back-to-back performances
Monitor patron flow and ensure audience safety before, during and after events
Be present through conclusion of performance and exiting of patrons
Coordinate lock down of all front of house exits
Adjust priorities and respond with a sense of urgency to matters of importance
Keep the Director of Patron Services promptly and fully informed of any situation that requires immediate management attention
Establish and maintain positive and productive working relationships with subordinates, peers, co- workers and vendors
Act as a team player working with other departments to realize shared goals and objectives
Bachelors Degree in related field or equivalent related experience as determined by hiring department
Two or more years working in front of house operations, experience with a large performing arts center is preferred
Proven track record of outstanding customer service and leadership skills to guarantee that the entire team is 100% dedicated to ensuring that each and every patron experience at the Center is an exceptional one
Flexible schedule for events. This position will work many nights, weekends and holidays
Ability to establish priorities and manage multiple situations in a fast paced environment
Ability to communicate effectively both orally and written and work well with a variety of personalities including part-time employees and volunteers
Professional demeanor and attire
PREFERRED BUT NOT REQUIRED: Trained Crowd Manager certification Bi-lingual skills
About AT&T Performing Arts Center
The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway and off-Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center’s education program, Open Stages. The Center also offers free programming for audiences from every part of the community.
The Center’s mission is to provide a public gathering place that strengthens community and fosters creativity through the presentation of performing arts and arts education programs.
The Center’s culture is to focus on the values that guide its people's actions. The Center’s Core Values are to passionately pursue our mission by being:
Achievement Focused – Committed to the advancement and cultivation of the Performing Arts in Dallas
Community Minded – Actively fostering and participating in meaningful community interactions
Customer Service Driven – Dedicated to the service of int...ernal and external constituents so that all want to return
Flexible – Willing to change to achieve results
The Center’s five resident companies are among the city’s leading arts institutions: Anita N. Martinez Ballet Folklorico, Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater.
Designed by internationally acclaimed architects, these performance spaces are some of the finest venues in the world:
• Margot and Bill Winspear Opera House, designed by Foster + Partners of London, is a stunning 2,200 seat venue wrapped in red glass with outstanding acoustic performance halls.
• Dee and Charles Wyly Theatre, a 575-seat theatre with a distinctive aluminum exterior, is home to one of the most versatile stages in the world designed by REX/OMA, Joshua Prince-Ramus (partner in charge) and Rem Koolhaas.
• Elaine D. and Charles A. Sammons Park, an urban park designed by Michel Desvigne with native plants and grasses, landscaped lawns, performance spaces, a reflecting pool, and an Information Center by Foster + Partners.
• Annette Strauss Square, an open-air entertainment venue with lawn and patio seating for 2,000 designed by Foster + Partners, under a starlit sky and surrounded by the downtown skyline.
For more information on the AT&T Performing Arts Center, to become a member, or to make a donation, visit www.attpac.org.