We are seeking a Ticketing Manager to oversee the ticketing operations for Broadway Across America in the New Orleans market, and assist with ticketing operations in the Atlanta Market. This position is located in Atlanta, GA.
Ensure that all operational issues in the implementation of season and single events are complete and consistent with standards developed for Broadway Across America.
Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned Broadway Across America markets.
Day-to-day operations; project coordination; operational communication; service support and reporting.
This position is the primary communicator for the market’s Regional Executive, Marketing Director, Performance Manager, Service Center, local ticketing entity, and production company personnel.
Must demonstrate excellent organizational skills, multitask abilities and be proficient in time management.
Behavior is key to this position. This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them. This position is one of leadership and development for others.
Ticketing and Event Management
Participate in the creation of the operational timeline and manage all aspects of it.
Participate in planning and development of all projects to be supported by the Service Center.
Participate in the maintenance of various databases which track both guest and sales information.
Develop and execute the event creation and maintenance on ticketing systems.
Manage all operational systems/applications in regards to season ticket renewal and new acquisition programs, as well as continuing development for single ticket sales.
Communicate event creation to necessary parties; thoroughly check events to assure they are created correctly on the ticketing system.
Prepare season and single ticket events to go on sale.
Set up, prepare, proof and provide files for printing of season ticket renewal invoices.
Provide the processes and applications to service center for season ticket renewal and new acquisition.
Monitor processing and fulfillment (assisting when needed) of renewals and new acquisitions, followed by sending receipt of order confirmations.
Process upgrades/changes associated with season renewals and send out seat confirmation letters.
Fulfillment of ticketing requirements for donors, sponsors, VIPs and promotions.
Manage inventory during the life cycle of each event.
Manage aspects of dynamic pricing and inventory management protocol in collaboration with Regional Executive, Regional Sales Operations Manager and New York Operations.
Monitor sales activities, providing daily, weekly and monthly reports as needed.
Oversee ticket printing and distribution on both season tickets and individual ticket mailings.
Oversee ticket printing and distribution of promotional and trade tickets including actual mailing of tickets to partners in a timely manner.
Manage, and assist with when needed, the fulfillment of season benefits: additional tickets, exchanges, priority offers, etc.
Development of Box Office Statement for performances.
Serve as main Treasurer for Broadway Across America events.
Keep venue involved by notifying them of all shows, assigning allotments, managing the inventory for the life of event, and having consistent service policies. Whether we are renting or this is our partner, the customers will not differentiate. Our goal is to provide a seamless experience.
Work in rotation with the Atlanta Ticketing Manager at the Fox Theatre during show week to handle box office responsibilities during a performance.
Assist Atlanta Ticketing Manager as needed in all aspects of responsibilities as they pertain to the Atlanta market.
All other tasks, duties and special projects that may be assigned from time to time as directed by your supervisors, including any changes or deviation from this job description.
Track all donated tickets as well as tickets purchased through educational fund per engagement in approved tracking form
Help manage relationship with our Subscriber donation partner) in Atlanta
Update weekly tracking forms for each engagement so we accurately track presale and promotional sales performance by code, # of tickets and gross sales.
Participate in person as an ambassador for Broadway Across America at show engagements, subscriber special events, promotional events and other occasions as assigned by Regional Executive or Regional Sales Operations Manager
Communication and Service
Work closely with Marketing Director, Marketing Manager, Venue Box Office Manager, Group Sales Manager and Service Manager/Supervisor on each sale’s campaign, which includes all activities associated with season, group and single ticket sales and promotions; material proofing; and timeline development.
Work closely with general management, marketing director, performance manager, service center and local ticketing entity to ensure Broadway Across America standards are met and offer support and training to fulfill those standards.
Communicate with the management and supervisory staff of the market’s Service Center all information for on sales and promotions, processing instructions, production information, special needs, etc., on a continual basis.
Monitor service activities, providing feedback as necessary and training as requested.
Maintain market data in BAA’s internal platform.
Maintain and Monitor information on BroadwayAcrossAmerica.com and follow through on inconsistencies of market information.
Support service initiatives by maintaining all e-mail communication received from customers via BroadwayAcrossAmerica.com on a daily basis.
In certain cases handle customer service needs of subscribers out of the Atlanta office.
Prepare and send out daily ticket counts for both individual shows and season sales.
Prepare weekly and monthly sales reports.
Special reporting as required.
We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.
Salary requirements must be included for consideration.
EQUAL EMPLOYMENT OPPORTUNITY
Broadway Across America is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Broadway Across America recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Broadway Across America may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Bachelors Degree preferred.
Minimum 3-5 years in the ticketing, arts and/or entertainment industries.
Advanced knowledge of Archtics, Ticketmaster Host and Microsoft Office (Word, Excel, PowerPoint) preferred.
Strong communication and organizational skills with acute attention to detail.
About Broadway Across America
The John Gore Organization is the leading developer, producer, distributor and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan, Canada and 40 domestic markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.
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