The University of Arizona’s Department of Intercollegiate Athletics is seeking an experienced ticket sales professional for the position of Director of Ticket Sales. This position will develop and implement ticket sales strategies and best practices for individuals and businesses that are targeted prospects for purchasing tickets to Arizona Athletics events through comprehensive sales campaigns. This includes season tickets, partial plans, group tickets and single game tickets for all ticketed sports as well as including football tailgate hospitality packages. This position shall manage the day-to-day operations of the inside ticket sales department, including part-time sales representatives, and be responsible for maximizing attendance and ticket revenue generation for Arizona Athletics.
The University’s strength in undergraduate education and scientific research is paralleled by its excellence on the playing fields, courts and other venues of its 21-sport Intercollegiate Athletic Program. The Arizona Wildcats compete in the tradition-rich Pacific-12 Conference, “The Conference of Champions.” For a more comprehensive view of what makes working in our department unique, please visit the websites at: www.arizonawildcats.com.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs.
•Increasing ticket sales revenue by maintaining appropriate call volume to achieve and exceed annual sales goals •Calling current and past customers, cold-calling new leads, and contacting area businesses and individuals via in-person appointments and networking events to generate sales •Developing, managing and executing a year-around inside ticket sales campaign, with a primary focus on football season tickets, mini plans, group and individual game ticket sales •Manage day-to-day activities of inside ticket sales department and staff to include recruiting, hiring, training, developing and supervising volunteer, work study, and/or paid part-time UA student sales representatives •Implement and teach “best sales practices,” set goals, coach and motivate sales representatives, including technique training and evaluation to identify strengths and weaknesses •Provide excellent customer service and build relationships to create repeat business and maximize revenue •Create events (i.e. select-a-seat, referral receptions, exclusive behind-the-scenes-tours) to generate sales and sell ticket packages; collecting individual game ticket buyer data on game days, building client base and prospecting database of qualified leads •Prospect new clients and prospective customers utilizing game days and other networking events •Act proactively to create opportunities for new business with existing customers •Develop and increase “CatBackers” (accounts with 10+ football season tickets) portfolio and sales, including fulfillment •Actively sell, renew and service group ticket accounts, achieving set revenue goals via: seeking and implementing sales and service best practices, prospecting/profiling, networking at outside events, lead generation, thorough data capture, and personal database management •Work to grow existing group and theme night events and develop, plan, and execute new ones. •Establish and maintain strong relationships with key group contacts •Work in conjunction with the Ticket Office and Marketing department to sell theme nights and ticket packages to events •Play a significant role in developing and executing season ticket sales and marketing plans for all admission-charging sports •Attend and actively participate in weekly ticket sales meetings, providing accurate updates on prospecting activity, sales performance, outside appointment and event recaps, and account management •Track ticket sales and maintaining CRM database (Salesforce) •Work with the Director of Marketing to implement effective Database Marketing Program •Assist with various team events, ticket promotions, community events, and social and civic activities •Work all home games as needed, performing various ticket sales and service duties, fulfilling events, servicing groups, and prospecting new sales throughout the game •Demonstrate commitment to teamwork and ability to adhere to University policies and procedures •Other duties as assigned
• Bachelor’s degree • 3 years of experience selling tickets for a professional and/or college sports program • One year supervisory experience • Experience in cold calling with a proven track record in sales and building quality relationships, while maintaining working Salesforce knowledge • Meticulous attention to detail • Ability to multi-task with frequent interruptions • Effective and authoritative decision making skills • Excellent communication skills and the ability to effectively express ideas verbally and in writing • Friendly and professional telephone manner • The ability to work well in a team environment and take action independently • Ability to lead self and others in an effort to achieve goal oriented results, such as increased ticket sales
Additional Salary Information: This position earns commissions as well.
About The University of Arizona
The University’s strength in undergraduate education and scientific research is paralleled by its excellence on the playing fields, courts and other venues of its 20-sport Intercollegiate Athletic Program. The Arizona Wildcats compete in the tradition-rich Pac-12 Conference, “The Conference of Champions.” For a more comprehensive view of what makes working in our department unique, please visit the website at: www.arizonawildcats.com. Outstanding UA benefits include health, dental, and life insurance; paid vacation, sick leave, and holidays; tuition reduction for employee and qualified family; excellent retirement plans; access to campus cultural and recreational activities.