Overview: Under general supervision is responsible for the overall direction, coordination and evaluation of Arena Operations, including: Events. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Directs, supervises and schedules Operations Staff. Determines staff hours and number of personnel required for events Set up and remove basketball court Set up and remove stage, risers, seating, tables, flooring, etc. for various events Schedule operations crew, including full-time, part-time and temporary employees Repair and maintenance of retractable and permanent seats Supervise, motivate, lead and work alongside operations team members Participate in and lead lock out/tag out procedures and other safety precautions Proactively use all safety mandates and teach other to do the same Reviews, and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations Attends meetings and training sessions, as requested Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing Provides yearly inventory of all equipment Know and ensures all laws, codes, ordinances, policies and procedures are followed Investigates, analyzes and resolves operational problems Assists in the development and implementation of preventive maintenance schedules Various other duties and projects as assigned Supervisory Responsibilities: Manages assigned team members or crew Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with company's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
Engage in much decision-making that is generally governed by procedure and guided by policy
Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
Work independently, exercising judgement and initiative.
Promote a safe and efficient work environment.
Be a good teammate, contribute positively to a winning culture, and be respectful.
Demonstrate world-class customer service and if don’t directly interact with the customer, support those that do.
Strong desire to learn and be productive.
Remain flexible and adjust to situations as they occur.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Education and/or Experience
High School Diploma or GED.
2-3 years experience in operations management in entertainment and sports industry preferred
Bilingual English/Spanish preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence
Ability to write routine reports and correspondence
Must be able to read, write, speak and understand English
Capable of working extended hours such as nights, weekends, overtime, being on-call, and holidays as necessary
To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, and Outlook
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places and outside weather conditions. The noise level in the work environment is usually moderate to very loud, depending on the even
About Bert Ogden Arena / HEB Park
The opening of Bert Ogden Arena launched a new era in sports and entertainment facilities in the Rio Grande Valley.
Built in the heart of the Valley, Bert Ogden Arena - the largest indoor venue of its kind in deep south Texas - will serve as a premier destination for sports and live entertainment, drawing year-round attendees.
Our flexible and dynamic space has the ability to accommodate major concerts, family shows, sporting events, commencements, conferences, corporate events and political functions.
It proudly serves as the official home of the NBA Development League Rio Grande Valley Vipers – an affiliate of the Houston Rockets.