The MCA Rental Client Coordinator reports to the Executive Director of the Marin Cultural Association. Working closely with the Marin Center Operations Manager, the coordinator acts as the primary liaison between rental clients and the Marin Center. This includes pre and post event meetings with rental clients to ensure that the client’s needs are met and that they have an excellent experience using our venues. The MCA Rental Client Coordinator directs front of house staff, utility workers, and paid and volunteer personnel.
• Works with MCA Executive Director to enhance and expand cultural programming at the Marin Center
• Independently oversees the preparation for events at Marin Center facilities
• Meets and/or conducts site visits with clients and prospective clients to explain facility capabilities, assess client needs, and coordinate event details
• Oversees the scheduling of event staff, custodial, security, concessionaires, and other vendors as required for events at Marin Center
• Oversees the coordination of client services including: furniture needs and set-up, front of house seating arrangements, patron and vendor parking, ADA arrangements, food and beverage services, front of house staff, security services, sanitation and recycling services, and event time lines
• Responsible for creating event diagrams for event use areas utilizing event diagram software. Diagrams should be reflective of specific event setup including all available equipment and distributed to clients, internal staff, event services vendors, Fire Marshal, Police, etc.
• Apply appropriate public safety laws, rules and regulations to the operation of events at Marin Center facilities
• Attends scheduled events to serve as Manager on Duty. Ensures operational conformance with guidelines set in pre-event meeting, and with public safety laws, health laws and county policies.
• Prepares and administers vendor contracts for select County Fair services; ensures vendor compliance with contract terms
• Coordinates shuttle program and Food Vendors at the Marin County Fair
ABILITY TO: • Expand and enhance rental clients experience at the Marin Center • Outreach to new vendors that enhance cultural arts programs and utilization of the Marin Center facilities • Exercise high level of responsibility and independent judgment on a variety of tasks with little or no direction, to make necessary decisions for coordination of event details • Maintain accuracy with all event details and changes including, but not limited to: contracts, event diagrams, event manifests, schedule changes, staffing changes • Manage facility usage and infrastructure needs for multiple daily events with a strong sense of urgency and attention to detail • Work under pressure with grace and professionalism • Provide high level of customer service to all staff, clients, and general public at all times. • Lift and/or move up to 50 pounds • Research and make recommendations for best practices to ensure client and guest services are provided at the highest level
EXPERIENCE WITH: • Methods, techniques, and processes for managing events for mass public attendance, facility rental, and scheduling • Management of services for conventions, conferences, performing arts, and other special events • Public safety laws, rules and regulations governing events, buildings, facilities, and grounds at Marin Center facilities • Public safety agencies and the types of emergencies handled by each • Methods and techniques used for working with producers, exhibitors, vendors, and concessionaires, recruiting, and supervising volunteers and paid staff • Standard office software and event scheduling software is desirable. Ability to learn and operate multiple software systems to handle event coordination duties including, but not limited to: Ungerboeck, event diagram software, Outlook
About Marin Cultural Association
The Marin Cultural Association (MCA) supports art and culture in Marin County, increasing participation, advancing collaboration, and optimizing resources to create greater access to the arts for all Marin County residents regardless of age, race, ability, or means.
Marin Cultural Association is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.