Auburn University Athletics is seeking candidates for the Assistant Director of Ticket Operations position. Working with the Assistant Athletics Director and Director of Ticket Operations, this position will assist in the management and leadership of the athletic department's ticketing operations (Football, Men's & Women's Basketball, Gymnastics, Baseball and Softball). The successful candidate will function in a number of leadership roles, including fiscal management, customer service, game-day operations, sport specific ticketing operations, management for back office ticketing software and technology and conflict resolution and supervision of student workers. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, NCAA and SEC policies and procedures.
Essential Functions of this position include but are not limited to:
Assists in the day to day operation of the ticket office. This includes daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
Responsible for assisting patrons on the phone, in-person as well as through email communications, including the general ticket office email account.
Serve as first line of supervision beyond part-time staff and student employees.
Manages all facets of tickets operations for select sport(s) (ticket allocation, seat changes, set-up, ticket printing & shipping).
Manages all facets of post-season tickets operations for select sport(s) and events.
Assists in the resolution of customer complaints or problems for donors, athletic coaches/staff, Auburn faculty/staff, alumni, public ticket purchasers and other assorted groups.
Work in conjunction with Tigers Unlimited, Ticket Sales, Marketing and Communications on ticket sales plans, strategy and timelines.
Responsible for all reporting, requests and Equerry reports in regards to select sports.
Responsible for the screening, hiring and training ticket office student workers.
Assistant in managing Auburn Ticket Office social media accounts and strategy.
Travel to select events to administer and distribute player/coach/administrator tickets and will call.
Assist the Director & Assistant Athletic Director in developing and implementing policies and procedures for the Ticket Office.
Responsible for compliance to all state, University, NCAA and SEC rules in regards to ticket sales and distribution
Entry into the applicant pool requires as Bachelors degree from an accredited institution and two (2) years' experience, ideally in ticket operations for a collegiate or professional sports environment. Employer will consider experience in lieu of education at a rate of two (2) years relevant experience per year of required education.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Internal Number: 27934
About Auburn University Athletics
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn. The Athletics Department, in keeping with the mission of the University, and in a spirit of inclusion, encouraging diversity and equitable treatment for all, will seek to abide by the rules, to manage its fiscal affairs in a responsible manner, to educate its student-athletes, and to win championships, thereby bringing credit to Auburn and its people. The Auburn Tigers compete at the highest level of intercollegiate athletics as a charter member of the Southeastern Conference. Auburn fields 19 varsity teams with approximately 500 student-athletes supported by more than 225 full-time staff on the campus of Auburn University in Auburn, Alabama.