SMG, the leader in privately managed public assembly facilities has an excellent opening for a Director of Event Services. This position is responsible for controlling and monitoring the customer contact aspect and front-of-house division of the facility. Plans, monitors, directs and manages event coordination and staff.
MAJOR RESPONSIBILITIES: (other duties may be assigned) Hires, trains and supervises event service staff.
Ensures successful event coordination activities by supervising and training Event Managers. Plans, organizes and assigns all day-to-day work assignments for event manager.
Serves as event manager for touring events, sporting events, tradeshows, etc. Oversees all aspects of events once booked through post-event activities.
Researches, reviews and recommends equipment, materials and supplies required in providing event services and planning.
Assists Assistant General Manager with booking and event procurement activities.
Coordinates outside service needs with food and beverage contractor, decorator and other vendors.
Prepares Event Services departmental and estimated revenues.
Maintains the proper image and generates positive public relations with patrons and staff.
Works extended/irregular hours including nights, weekends and holidays, as needed.
Prepares schedules and assigns events to the Event Managers.
Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.
Works with internal service partners to provide quality service to customers.
Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.
Represents the facility at community events and industry meetings.
Prepares annual budget for department.
Develops policies and procedures for the Event Services Department and monitors their compliance.
Establishes new standards of customer service by working with departments in the facility.
Directly supervises Event Managers and/or Event Coordinator in the Event Services Department. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
B.S. in Business Management or related field 3-5 years Event Management experience in Arena/Convention Center or related venue 3-5 years supervisory experience desired
Skills and Abilities
Exceptional communication skills both verbal and written Excellent organizational, planning and problem-solving skills Supervisory experience preferred Professional presentation, appearance and work ethic
To perform this job successfully, an individual should be proficient in Microsoft Office.
Ability to adjust work schedule to coincide with events and the ability to work hours in addition to regular business hours, including nights, weekends and holidays.
Ability to travel required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is not substantially exposed to adverse conditions. Physical requirements include the ability to communicate verbally.