The Minnesota Orchestra is the largest performing arts organization in the state and one of America’s top symphonic ensembles. Now in its second century, the Orchestra continues a tradition of world-renowned artistic excellence, adventurous programming, and a visionary commitment to building the orchestra of tomorrow, under the musical direction of Osmo Vänskä.
The Ticketing Data Administrator will primarily maintain the computerized ticketing system for the Minnesota Orchestral Association (MOA), including user administration, data integrity, event/package creation, website ticketing, off-site ticketing, and printing. The Ticketing Data Administrator also shares responsibility for daily management of the Audience Services Department and for monitoring and maintaining high standards of customer service.
JOB DUTIES:
Manage Ticketing System Data and Processes
Assist with system design, development, and implementation to enhance effectiveness and efficiency
Provide staff and management user administration, ensuring appropriate access levels for ticketing system users, balancing needs and security issues
Ensure data integrity and accuracy
Create and maintain ticketing requirements in CRM system
Coordinate website ticketing
Provide support for off-site ticketing
Manages and maintains online Audience Services reference information and documentation
Prints all single and series ticket batches (hard ticket and print-at-home), merchandise batches, brochure requests, turnback receipts, series confirmations, Easy Pass mailings, and group/young people’s concert invoices
Assist with maintenance and support of Ticket Services phone system communications
Shares the responsibility of daily office management of part-time employees.
Provide “first contact” support for system troubleshooting, end-user questions and problems
Assist colleagues with ticketing system related questions, projects and requests for information
Assist in training and documentation of computerized ticketing processes and changes
Manages and evaluates assigned direct reports (part-time Ticket Service Representatives)
Monitors and maintains a high standard of customer service at all times
TRAITS AND CHARACTERISTICS:
Ability to effectively communicate in English, both orally and in written form, with a wide variety of personnel
Demonstrate organizational and time management skills with the ability to work independently
Flexibility, initiative, Interpersonal skills, personal integrity and ability to maintain a high-level of confidentiality a must
QUALIFICATIONS:
Bachelor's Degree with computer background and/or comparable experience
Minimum of 2 years database experience, creating queries with SQL Server and/or MS Access OR computerized ticketing experience with the ability to administer advanced ticketing programs OR comparable experience
Familiarity with MS Office and SQL required
Experience with Tessitura preferred, but not required
Experience in arts, cultural or entertainment organizations, and / or non-profit organizations strongly preferred
PHYSICAL REQUIREMENTS:
Ability to sit for extended periods of time
Ability to lift, push or pull up to 50 pounds
Ability to use computer hardware, including keyboard and mouse
The Minnesota Orchestra is committed to building a diverse and inclusive workplace. We welcome and encourage applicants from all racial, ethnic and religious backgrounds. The Minnesota Orchestra embraces its commitment to equal opportunity for all applicants, regardless of race, color, creed, sex, religion, age, marital or veteran’s status, national origin, disability, sexual orientation, or any other basis prohibited by local, state or federal law.
This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts are strongly encouraged to apply.
About Minnesota Orchestra
The Minnesota Orchestra is the largest performing arts organization in the state and one of America’s top symphonic ensembles. Now in its second century, the orchestra continues a tradition of world-renowned artistic excellence, adventurous programming, and a visionary commitment to building the orchestra of tomorrow. The orchestra typically presents nearly 175 programs each year, primarily at its home venue of Orchestra Hall in downtown Minneapolis, a world-class performing arts center praised internationally for its acoustics.
