REPORTS TO:General Manager/Assistant General Manager
FLSA STATUS: Salaried Exempt
SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Director of Operations for SMG The Oncenter and St. Joseph’s Health Amphitheater at Lakeview in Syracuse, NY. The Director of Operations is responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors:
Essential Duties and Responsibilities Include the following. Other duties may be assigned. •Directs, supervises and schedules all aspects of Operations, including Engineering; Building and Grounds (through appropriate county offices); Technical Services; Event Operations; Conversion and Room Setup including ADA compliance; Public Safety; Security; and Custodial Services
•Orders, directs, and follows up on work orders for repairs of the physical property and grounds of the various facilities
•Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events
•Implements and updates facility rules, regulations, policies and procedures
•Provides clear, concise, and timely communication of directives to other departments
•Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing
•Oversees coordination of the maintenance of the Physical Plant, systems, equipment and vehicles in conjunction with appropriate County departments
•Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility
•Authorizes the requisition of equipment and supplies within budget guidelines •Provides yearly inventory of all equipment
•Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed
•Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures. •Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes
•Works closely with the General Manager and Assistant General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy
•Negotiates with vendors, unions, contractors and/or service providers
•Coordinates with appropriate County department in developing and implementing preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations
•Acts as liaison to public utility, environmental, and energy agencies. Assist GM/AGM in implementation of any energy saving guidelines
•Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements
Supervisory Responsibilities The Director of Operations manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Technical Services, Event Services, Public Safety, and/or Security Departments. Is responsible for the overall direction, coordination, and evaluation of these units; Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience •Bachelor's Degree from technical college with major in Management or Maintenance Engineering or Venue Management
•Minimum of 4 years’ experience in Supervising or Managing in a similar facility
•Additional experience may be substituted for education
•Supervisory experience required
Skills and Abilities •Excellent organization skills
•Ability to prioritize and to handle multiple projects simultaneously
•Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
•Ability to effectively schedule, motivate, and supervise staff
•Professional presentation, appearance and work ethic
To perform this job successfully, an individual must have working knowledge of spreadsheet software and word processing software and be proficient in Microsoft Word and Excel. Experience with CMMS, building automation, and event management software preferred.
•Ability to work with limited supervision and as a team member
•Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.
This position requires work inside and outside of the building and some exposure to adverse conditions.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Apply at- https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite Hali Greenhouse, HR Generalist
800 South State St.
Syracuse, NY 13202
Applicants that need reasonable accommodations to complete the application process may contact 315-435-8062.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Education and/or Experience
Bachelor's Degree from technical college with major in Management or Maintenance Engineering or Venue Management
Minimum of 4 years’ experience in Supervising or Managing in a similar facility
Additional experience may be substituted for education
Supervisory experience required
About SMG The Oncenter
A three-city-block facility located in the heart of Syracuse, New York, The Oncenter, an SMG managed facility, has flexible meeting, convention, banquet and event space to accommodate groups and functions of all sizes.
Since the opening of the War Memorial Arena in 1951, to the harmonious addition of the John H. Mulroy Civic Center Theaters in 1975, to the building of the Nicholas J. Pirro Convention Center in 1992, the Oncenter has been the entertainment and conference preference of local, regional and National attendees.
Additionally, we manage the St. Joseph's Health Amphitheater at Lakeview in Syracuse, New York which holds outdoor concerts over the summer as well as private events on non-concert days.