| The VP of Operations/COO will be charged with creating systems and managing (including hiring, training and firing) staff to insure OTG delivers the highest level of operational efficiency, delivers white-glove customer service, maximizes income from concessions and novelties, creates the safest environment for our patrons and staff, maintains our facilities in the highest condition, and efficiently runs backstage operations. In addition, working closely with outside vendors, the VP/COO will be responsible for all security and IT needs of OTG.
The ideal candidate will be experienced in the operations of a large, multi-venue performing arts center or similar public assembly facility. They will be detail oriented and able to clearly communicate to staff that includes college graduates as well as those with less formal education. The VP/COO will treat all staff with respect, while expecting excellence in the performance of staff member’s duties.
Outstanding verbal and written communication skills are required as the VP/COO will annually review, edit and, as needed, rewrite the organization’s safety plans, security plans, maintenance plans, IT plans, etc.
The VP/COO will work with all departments of OTG, understanding each of those department’s goals and objectives.
As the Orpheum Theatre Group has a successful track record, the VP/COO will not be required to reinvent the wheel. Rather the VP/COO will be asked to evaluate operational procedures, recommend improvements, and implement the improvements in a collaborative work environment. The culture of the institution, as set by the President & CEO, is one of collegiality, consensus building and teamwork.
The VP/COO will serve as a member of the senior leadership team of OTG. This team provides strategic direction for the organization. Therefore, the VP/COO will be a big-picture thinker, as well as a detail- oriented manager.
The VP/COO will be asked to represent OTG in community meetings, board meetings and other functions.
The position of VP/COO will be responsible for: • Facility and Building • House Operations o Front of House (Ushers and Bars) o Backstage • Housekeeping • Security • IT |
