Deadline to apply: November 15, 2018 @ 5:00 pm, PST Salary: $48,247.00 - $69,999.00 annually
Position Summary: As an Assistant Guest Services Manager, your responsibilities are all about enhancing the guest experience at our venue while continually leading and developing an engaged staff. This newly developed role will support the Guest Services Manager in shaping a new direction for our operations while ensuring that our well-established organization continues to be an industry leader.
This position will provide opportunities to: •Make a positive impact with clients and attendees •Support and develop employee training programs such as facility-wide customer service training •Provide supervision for guest services and crowd management points of contact during busy events and business hours. •Assist in the supervision and coordination of ticketing and parking services for events at visitor venues.
Additional supervisory responsibilities include hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
At the Oregon Convention Center, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
Associate's degree in an area relevant to the work of this position (e.g., Hospitality, Business or Marketing) and
Minimum of two years of supervisory or lead experience in a customer service-based industry and
Minimum of two years of experience managing cash handling services or
Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities
Possess or obtain within three months of hire Cardiopulmonary Resuscitation Certification Possess or obtain within three months of hire Trained Crowd Manager or similar industry certification or training (training will be provided, as needed).
Applicants with ability to work a flexible, varying schedule preferred.
Metro operates the Oregon Zoo, the Oregon Convention Center, the Portland Expo Center and Portland'5 Centers for the Arts. Together, these popular destinations host about 1,500 events and attract nearly 4 million people annually. The venues provide a variety of experiences for visitors and residents – contributing to the livability of the Portland region and beyond.
Each of the venues has a unique business focus, history and client mix:
• The Oregon Convention Center is the largest convention facility in the Pacific Northwest and one of three in North America to receive a LEED-EB Platinum certification from the US Green Building Council. It is designed to maximize economic benefit for the State of Oregon and the Portland region by attracting out-of-town visitors to conventions and local residents to special events and trade shows;
• Portland'5 Centers for the Arts is the cultural hub for the Portland metropolitan region. P'5 hosts and produces more than 1,000 music, theatre, dance and lecture performances in its multiple theatres;
• The Portland Expo Center is the largest exhibition facility on the West Coast and the Portland region's primary destination for a diverse a...rray of public exhibitions, community events, and lifestyle and hobby shows, some of which have been held at Expo for 50 years.
• The Oregon Zoo is Oregon's most popular attraction. The Oregon Zoo inspires the community to respect animals and take action on behalf of the natural world by creating engaging experiences and advancing the highest level of animal welfare, environmental literacy and conservation science.
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