SUMMARY: The Assistant General Manager (“AGM”) is a direct report to the General Manager for all things Event Operations oversite. This position is responsible to assist the General Manager with the overall management, promotion and operation of the MCCA’s Boston Convention & Exhibition Center (“BCEC”), Lawn on D (“LOD”) and the John B. Hynes Veterans Memorial Convention Center (“Hynes”) facilities. The AGM will have responsibility to assist the General Manager as assigned with business activities, strategies, leadership, oversight and overall direction to assigned operating departments and contract partners.
This position will directly assist both the Director of Event Operation level positions within the Department to manage staff, coordinate and execute plans, link and communicate with industry associates, customers, contract partners and other key stakeholders. While assisting with developing policies, procedures, and programs, to achieve the goals as set by the General Manager of the Massachusetts Convention Center Authority (“MCCA”).
ESSENTIAL DUTIES AND RESPONSIBILITIES: The General Manager may designate various other activities. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason.
•Provide Leadership to the Event Operations Team in both facilities to include manager on duty on weekends and holidays as assigned by the General Manager •Assists the General Manager with overall operations of the BCEC, LOD and Hynes, including responsibility for coordinating the scheduling of exhibitions, meetings, ballroom events trade and consumer shows and other activities held at the facilities managed by the MCCA. Represents the MCCA where appropriate to clients and guests. •Provides leadership to the staff in the development and implementation of standard operating procedures. Supports and motivates Directors within the Operations Department to pursue and aid the overall mission and to carry out their responsibilities. •Supports the MCCA in carrying out its policy decisions and governance responsibilities. Ensures that the General Manager is briefed on key issues in a timely manner. Assists members of the MCCA in identifying and addressing issues related to its mission, vision and strategic plans. •Serve as the lead on weekly production meetings for the BCEC, LOD and Hynes operations. •Provides staff resources to ensure the team receives what they need to properly exercise his or her responsibilities. Establishes and maintains an effective system of communication throughout the MCCA organization. Develops and installs procedures and controls to promote communication and adequate information flow from the MCCA to its venues and contractors. •Fosters a culture that promotes the highest ethical practices and encourages individual integrity, fiscal and social responsibility, excellence in customer service and open lines of communication. •Makes recommendations to the General Manager for efficiencies and effective ways of conducting business. •Assists the General Manager with the budget in cooperation with MCCA’s guidelines and expectations. Manages the budget throughout the year to maintain operational and fiscal efficiencies and effectiveness. •Establishes current and long-range strategies, objectives, plans, and policies, based on MCCA’s goals and objectives. •Serves as a resource and provides technical advice and assistance on improvements, construction and operation of the facilities •Communicates with the General Manager on the organization’s operating results, comparing them to established objectives, and taking steps to ensure that appropriate measures are taken to correct unsatisfactory results. •As assigned represents the MCCA’s Boston venues with major clients, customers, the community, the Commonwealth, City of Boston and the public. •Works jointly with the Boston Greater Boston Convention and Visitors Bureau (“GBCVB”) and the Boston Convention Marketing Center (“BCMC”) in the continuing development and effective implementation of sales and marketing efforts. •Where appropriate, ongoing revenue generation and production. •Represents the MCCA’s Boston venues in contract negotiations with tenants, contract partners, and the public. •As directed by the General Manager, oversees special studies, investigations, projects or reports. •Assists with overseeing the “Book”, or the MCCA event calendar, for all MCCA-hosted events. •As directed, attends Staff/Board meetings. •Works with the HR Department in the hiring, development and retention of personnel, talent development planning/tracking and any other personnel issues. •Assists in the negotiation of collective bargaining agreements. •Carries out other duties as assigned.
Event Management: As directed by the General Manager implements and improves procedures to enhance overall quality and efficiency of the client and guest services of the operation. Research, identify and explore practical trends relating to the convention, meetings, and hospitality industry to gain a competitive advantage and new revenue opportunities. Make event assignments for Executive Level Programs. Make recommendations to inspire and encourage ESM to compete competitively in Venue Management
Exhibitor & Guest Services: Remain involved with MCCA surveys to ensure excellence in customer service is offered to all exhibitors and clients and that feedback is used for future growth and improvement. Always be thinking of how to enhance overall quality and efficiency of all services.
F&B, Rigging, Security, Cleaning and Contracted Services: Assists with managing contracts with the MCCA, vendors, and contractors including but not limited to, Food and Beverage, AV, Rigging, Parking and Cleaning contractors to deliver necessary services to the MCCA’s customers and our facilities. Establish close working relationships with contract partners and MCCA leadership and teams to cohesively work together through event planning, execution and post-report to achieve industry excellence.
Facility Sales and Marketing: Work closely with BCMC staff regarding implementation of procedures to enhance overall quality and efficiency of sales and marketing. Updating SOPs occasionally to incorporate improvements; communicating with the teams through changes, updates and improvements.
Business Operation and Development: Solicit, advise and make recommendations from venue end users (including meeting planners identified by the MCCA staff, the BCMC, and the GBCVB), with the aim of developing ideas and activities that will enhance competitive position, maximize profitability, and broaden market share.
Budget Preparation: Oversee and accountable for the approval and processing of expenditure and budgets with the Lawn on D, ESM departments at both the BCEC and HYNES while ensuring compliance with appropriate regulations and policies.
SUPERVISORY RESPONSIBILITIES: Have direct reports for Managing (2) Director of Event Operations, Event Manager for Lawn on D and other identified positions within the Operations Department as assigned by the General Manager. Responsible for the overall direction, coordination and evaluation of the departments. Carries out supervisory responsibilities in accordance with MCCA policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding, disciplining employees in conjunction with Human Resources; addressing complaints and problem solving.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
· Ability to read, analyze, write, interpret and respond to the most complex documents.
· Ability to write and make speeches and articles using engaging and literate style. Excellent negotiation skills.
· Ability to respond effectively to the most sensitive inquires or complaints.
· Ability to relate to all people at all levels of the organization.
· Must present an appropriate professional image.
· Must be a strong strategic thinker and visionary.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK SCHEDULE: The work schedule for this position typically consisting of whatever hours it takes to complete the job. Typically, Monday through Friday and a minimum of (1) weekend a month for (MOD) duty however; the hours and days will fluctuate based upon the needs of a particular event or project, which would require the ability to work a flexible schedule including late nights, early mornings, long days, weekends and holidays. Willingness and ability to travel is required.
DRESS CODE: In order to project dignity and decorum expected by the public, appropriate professional attire is expected at all times for the Assistant General Manager. Dress and good grooming are expected of all employees.
EDUCATION / EXPERIENCE:
7-10 years in a senior leadership position as a GM or AGM (or like title) of a major convention center, convention hotel or similar venues that have significant meeting, exhibition and ballroom spaces is strongly preferred.
Experience working with hotels and/or DMO/CVBs to pursue convention business.
Bachelor's degree (B. A.) from four-year college or university and 5-7 years’ related experience in managing convention facilities, or equivalent combination of education and experience.
Have at least two industry certification: CMM, CMP, CEM or CVP
About Massachusetts Convention Center Authority
The Massachusetts Convention Center Authority (MCCA) owns and oversees the operations of the Boston Convention & Exhibition Center (BCEC), The Lawn On D Powered by Citizens Bank, Lot On D, the John B. Hynes Veterans Memorial Convention Center, the MassMutual Center in Springfield, Mass. and the Boston Common Garage. The BCEC and Hynes have earned a rare gold standard from the International Association of Congress Centres (AIPC), making Boston only the fourth city in North America and the 12th worldwide to have been awarded this top standard, the highest certification level a convention facility can achieve under strict AIPC guidelines.
In 2016, the MCCA hosted 255 events at the BCEC and Hynes with 762,521 attendees, generating 562,839 hotel room nights and $740 million in economic impact.
The MCCA's mission is to generate significant regional economic activity by attracting conventions, tradeshows, and other events to its world-class facilities while maximizing the investment return for the residents and businesses in the Commonwealth of Massachusetts.