MCKNIGHT CENTER MISSION: The McKnight Center for the Performing Arts inspires and transforms individuals’ lives through artistic excellence, shared creative experiences, and impactful learning opportunities.
VISION STATEMENT: Oklahoma State University leads land grant universities in their contributions to art and culture in America, creating a dynamic, highly reputable institution where young artists desire to attend and learn, faculty are eager to contribute, and the OSU family continue their loyal journey with a balance of exceptional academics, innovative research and an enriching art and culture environment.
PRIMARY PURPOSE: The Box Office Manager oversees all daily operations and activities of the Center box office with the objective of optimizing ticket sales for all events and performances at the Center and delivering a positive brand experience that earns institutional support. Events will include McKnight Center presentations, presentations by the Greenwood School of Music, and facility rentals. The Manager executes a variety of administrative duties related to ticket sales and fulfillment, subscription acquisition and renewal, special events and rentals, accounting, reporting, list generation and audience analysis.
JOB RESPONSIBILITIES AND EXPECTATIONS:
Hires, trains, schedules, and manages Box Office staff to service all ticketed presentations. Ensures staff are knowledgeable about McKnight Center events, skilled in selling tickets, processing orders and requests, providing superior customer service, answering phones, and attending to required office support tasks.
Maintains knowledge of CRM software to maintain customer accounts, process sales and exchanges, hold and open seat inventories, reserve seats, and enable price types and performances as needed
Responsible for the setup, planning, execution, and maintenance of all ticketed events. This includes, but is not limited to, the computer programming of events, seat maps, prices, dates, and seating holds; and the processing, printing, and distribution of all tickets including those sold through third-party sources.
Develops, maintains and documents box office policies and procedures. Ensures Box Office staff compliance with these policies and procedures.
Creates, produces, and distributes routine and ad hoc reports to Center leadership. Reports include financial data; single and subscription ticket sales, revenue, and attendance; royalty reports; and marketing response statistics.
Maintains annual budget for full-time Box Office staff, casual labor, and materials with regular communication updates with Director of Marketing of any variance(s).
Participates in planning and coordination of annual subscription campaign and administers its implementation and fulfillment including programming of subscription campaign on computerized ticketing system, price and calendar preparation and setup, printing and mailing renewal forms, processing orders, sales reporting, patron seating, printing and mailing of tickets.
Monitors public response to subscription and single ticket campaigns and initiatives and communicate feedback to Senior Management staff.
Actively contributes to outbound sales initiatives for group sales and facility rentals.
Creates season performance calendar for McKnight Center productions.
Assist in preparation of box office and staff for daily curtains (ensure batch ticket printout, order racking, GA assignment, emergency seat holds, open radio to house staff and company management, etc.)
Manages staff and works sales window during daily curtains, ensuring positive customer experiences and on-time house turnover.
Complete end-of-shift reporting duties. Sign off on staff’s daily user drawers, and report errors or irregularities.
Maintain equipment and supplies to keep a well-stocked, clean and organized box office.
The McKnight Center further expects each employee to: adhere to policies and procedures; work in a safe manner; maintain a positive and respectful attitude; communicate regularly with supervisor about department issues; demonstrate efficient time management and prioritize workload; demonstrate regular and consistent attendance and punctuality; meet department productivity standards; participate in McKnight Center events as needed or required; and complete other duties as assigned.
JOB COMPETENCIES AND EXPERIENCE:
Two-plus years of professional customer service experience within an active box office.
Proficiency with ticketing / CRM programs strongly preferred.
Highly organized, motivated self-starter that can multitask and juggle priorities during peak seasons.
Proficiency with Microsoft Outlook, Word, Excel.
Excellent organizational, communication, and analytical skills.
Must be flexible and dependable, and have an enthusiastic and positive attitude
Able to facilitate a collaborative work environment.
Capable of problem-solving through appropriate channels.
Deal effectively and courteously with all patron needs and customer service issues, and project an absolute air of professionalism.
Delegates responsibilities as appropriate and able to effectively oversee a staff with differing skills, experience, and abilities.
Experience in leading support staff and ensuring that work is completed in a timely, efficient, and professional manner.
Must use a computer terminal and view a computer screen for extended periods of time. Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country. Must constantly use visual acuity to check printed and designed materials of various types. Must be able to navigate within the McKnight Center. Typical office working conditions.
DIVERSITY AND INCLUSION:
The McKnight Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, sex, sexual orientation, or status as a corrected veteran.
About McKnight Center for the Performing Arts at OSU
Now under construction, the McKnight Center for the Performing Arts will open in the fall of 2019 with a one-week residency of the New York Philharmonic Orchestra and instantly establish itself as a world-class cultural center. The Center will consist of three performance spaces—an 1,100-seat performance hall, a 200-seat recital hall, and an outdoor plaza—on the campus of Oklahoma State University (OSU). As a state-of-the-art home for exceptional performances and educational opportunities, the Center is inspired by a visionary partnership between OSU and generous private supporters who bring together the best in a highquality, intimate facility combined with artistry at a level unparalleled in a university setting. The Center exists to serve the entire state of Oklahoma, and the region. The performance hall will play host to major orchestras, Broadway tours, dance companies, pop acts, and more. The recital hall will host esteemed chamber orchestras and serve as a performance venue for the talented young artists at OSU’s Greenwood School of Music. The outdoor plaza—a barrier-free, flexible-use public space—will extend the hall and its programming into the community.