1. Financial - Compile daily audit reporting for gross receipts and revenue tracking reports. - File final ticket audit with the athletic business office and support WCU auditing department in their annual audit of the ticket office.
2. Operations - Work with Associate AD for External Affairs and to determine Ticket Office Annual Budget. - Manage all aspects of the ticket office for the submitted annual ticket office budget by the Athletic Director to the University. - Determine staffing needs - Hire hourly and student worker staff and manage within department budget. - Supervise all ticket office staff for all athletic venue locations - Schedule ticket office away game travel and staffing needs - Oversee ticket office software to ensure proper maintenance, upgrades, hardware and software issues are resolved and contractual obligations are fulfilled. - Work with ticket software vendor and WCU IT department to ensure software, hardware and network compatibility is functioning together to deliver best possible customer service. - Estimate and order ticket stock. - Game day Ticket manager for all ticketed events (Football, M&W Basketball and Baseball) - Coordinate operations with visiting teams. - Ensure fulfillment process and timely completion of goals related to ticket deadlines.
3. Compliance - Work with Director of Compliance to ensure all procedures related to student-athlete ticketing adhere to NCAA requirements. - Ensure that all ticket office procedures related to youth ticketing are in compliance with NCAA guidelines for prospective student-athletes.
4. Coordination with Athletic Staff & External Units - Work with Catamount Club and Athletic Marketing to maximize ticket and donor revenue. - Manage promotional ticket calendar, availability and sale-able inventory tracking. - Primary contact for Chancellor’s office ticket needs. - Direct and update web content for online ticket sales.
Bachelor’s degree from an accredited college or university. One year of athletic ticket office work experience, post-graduation. Evening and weekend work will be required. Some travel will be required.
Preferred Qualifications: Knowledge of Neulion software a plus. Knowledge of NCAA rules related to student-athlete and potential student-athlete ticket distribution is a plus. Master’s Degree. Two to three years experience.
Internal Number: #140248
About Western Carolina University Athletics
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
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