The United Center, a premiere sports and entertainment facility and home of the Chicago Bulls and the Chicago Blackhawks, seeks a well-organized and motivated individual for the position of Director of Box Office Operations.
The Director of Box Office Operations is primarily responsible for managing the day to day operations of the Box Office, assisting with the oversight and management of Box Office employees, which also includes acting as liaison with Union Local 750 (Ticket Sellers).
Position is responsible for all setup, maintenance and management of all ticketing events; the implementation of ticket sale procedures for all events in a manner consistent with guest service standard; the development of training programs that supports organizational goals, and a customer service program that elevates service standards for guests and internal customers.
Successful candidate will also be responsible for establishing relationships with local and national promoters to ensure the successful functions of events, on-sale preparations and processes, inventory management, event implementation and audits as required for settlement.
Candidate must have a flexible schedule and available to work event nights, including weekends and holidays.
We are looking for someone with high energy who is very professional, well-polished and has excellent communication skills to interact regularly with clients. Candidate should have at least a minimum of 10 years’ experience managing a box office, including all aspects of event creation and management, budget and personnel management; has expertise in all Ticketmaster systems, including but not limited to, TM Host, TM Archtics, TM Famuser, TM One and the EMT event management software.
About United Center
United Center, home of the Chicago Bulls and Chicago Blackhawks