ShowClix is seeking a talented ticketing professional to join our Client Services team. The Client Success Manager (CSM) will be responsible for the daily management of a specialized roster of clients. Acting as an advisor and consultant to your client base you’ll work in tandem with other departments to ensure the smooth day to day execution of all client requirements. Becoming a system expert in the proprietary ShowClix ticketing system, the Client Success Manager will be tasked with managing multiple clients ticketing portfolios simultaneously while meeting and exceeding client expectations. The Client Success Manager will not only act as the primary client contact and ticketing consultant, they will use their knowledge of ShowClix products to present new opportunities for client success that benefit both our clients and our organization.
Manage a diverse roster of clients while acting as the primary point of contact for all ticketing needs.
Become a system expert capable of advising clients on best practices regarding using the ShowClix products.
Communicate product updates, new features, and functionality to your clients.
Communicate technical specifications to clients and conduct audits of client event builds to ensure proper programming
Troubleshoot reported issues and advise clients on potential work-arounds necessary to achieve desired results.
Manage cross-departmental communication required push client deliverables towards completion.
Report system abnormalities or inconsistencies in a concise fashion, and follow the progress until the issue is resolved.
Work closely with the on-site teams to ensure that all ticketing equipment is set up correctly.
Acquire a functional knowledge of all ShowClix hardware used to produce events, and be able to knowledgeably speak to how it works.
Execute and complete other duties as assigned.
Qualifications & Requirements:
2 - 5 years of experience in ticketing, account management, or a client facing technology role.
H.S. diploma or equivalent, Bachelor’s degree preferred
A modern understanding of how event ticketing works. Experience working live events favored.
Proficient in basic Microsoft Office programs, including Word, Excel, and PowerPoint.
Ability to effectively handle multiple active projects simultaneously while successfully handling the pressure of working under deadlines.
Ability to adapt and think creatively while using a variety of software / hardware platforms.
Strong organizational skills and attention to detail required
Capable of building strong relationships with professionals of all backgrounds
Ability to travel and work flexible hours, including evenings and weekends
A passion for creating live event experiences with an eye for improving the customer experienceAdvanced consideration will be given to applicants currently holding a client services role at a ticketing company or similar e-commerce company.
Please note: This position will work remotely and focus on clients within the timezone they are located in. This position will report to management in the Pittsburgh headquarters.
ShowClix is a fast-growing, full-service event technology company that handles ticket sales, marketing, and on-site operations for events around the world. Our partners include fandom and consumer conventions, live music venues, museums, attractions, and festivals. Each of our team members is passionate about live events and innovative technologies. We hire smart and creative people who possess entrepreneurial-like qualities and thrive in a dynamic environment.
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