Full-time opportunity for an experienced Box Office professional with Ticketmaster experience.
Essential Duties and Responsibilities:
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Determining which Client Service Manager will be primarily responsible for the ticketing management of each event, and in conjunction with that Client Service Manager, set up and approve events on Ticketmaster. It is the responsibility of the Box Office Manager to provide final approval of events set up on Ticketmaster prior to announce and on-sale.
Supervision of Client Services Managers as to contacting and working with promoters of assigned events to ensure accurate set up of events on the Ticketmaster System; placement of holds; ticket types and that promotions are ready; consignment orders are completed; ensure physical house seats match the sold ticket manifest; and check functionality and distribution of scanners.
Act as primary ticketing contact for the most complex shows.
Respond, or ensure response by a Client Service Manager, in a timely and sensitive manner, to client/promoter and ticket buyer questions and needs.
Convey/Communicate event updates to appropriate staff in a prompt and timely manner.
Promptly provide proper reports as requested by promoters, Executive Director, and Associate Director of Operations.
Sell tickets when needed and time allows.
Report computer and other technical issues to the administrative office/office manager. Work with Ticketmaster to resolve issues involving Ticketmaster software and scanning software.
Schedule personnel for daily operations and events.
Oversee and direct the training of box office personnel; delegate tasks to box office personnel; address complaints and resolve problems relating to assigned events and/or as directed by the Associate Director of Operations and/or Executive Director.
To perform the job successfully, an individual should demonstrate the following competencies:
Professional demeanor when interacting with clients, patrons, and co-workers.
Ability to communicate effectively with clients, patrons, and co-workers.
Ability to delegate appropriate work as needed to complete tasks accurately and on time.
Ability to listen and respond appropriately.
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Box Office experience and Ticketmaster experience; experience setting up shows; experience working with promoters; high school diploma
Proficiency using Ticketmaster software; Proficiency using Microsoft Office
Akron Civic Theatre is an Equal Opportunity Employer M/W/V/D
Proficiency using Ticketmaster software and Microsoft Office
About The Akron Civic Theatre
The Akron Civic Theatre is a 2500 seat performance space that was built in 1929 by Marcus Loew and designed by famed theater architect, John Eberson. The interior structure was fashioned after a Moorish castle featuring Mediterranean decor, including medieval carvings, authentic European antiques and Italian alabaster sculptures. In June 2001, the Akron Civic Theatre underwent the most comprehensive restoration and expansion project in its history, whereby the theater was brought up to modern performance and patron standards. The theater now attracts nearly 110,000 people annually for nationally touring concerts, comedians, and family shows, as well as a wide variety of events featuring local and regional artists. For more information visit www.akroncivic.com