OVG Facilities – UPMC Events Center (Robert Morris University)
Full-time - Experienced
Categories: Box Office
Required Education: 4 Year Degree
OVG Facilities has an exciting opening for a Box Office Manager for the new UPMC Events Center, centered on the campus of Robert Morris University. The Events Center is scheduled to open in spring 2019 and will be home to the Colonial Men’s & Women’s Basketball and Women’s Volleyball as well as provide a venue for a variety of events, such as commencements, concerts, family shows, featured speakers and meetings and banquets.
The 161,000 square foot multi-purpose facility boasts a capacity of more than 4,000 seats, 11,000 sq. foot Conference and Meeting Center, a full size practice court and a strength and conditioning center.
The Box Office Manager directs and oversees all aspects of the daily operation of the box office, providing unsurpassed customer and guest service. The ideal candidate will have proven experience in ticketing, staff management and customer service.
Responsibilities of this Position:
Assist and support box office staff in any of their job functions, as needed.
Facilitate open communication with supervisors and staff.
Facilitate proper inter-departmental communications and organization.
Ensure complete and satisfactory on-going staff training.
Recruit and hire staff/supervisors to ensure appropriate staffing levels.
Oversees the internal controls of daily box office operations.
Coordinates event information between promoter, facility personnel and the ticket company, including pricing and seating configurations.
Responsible for financial settlement and accountability of all revenues collected from ticket sales and ancillary income for events.
Complete and distribute accurate daily ticket counts.
Responsible for scheduling and payroll control.
Balance and reconcile all ticket seller cash drawers on a daily basis.
Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment.
Work and collaborate with the university’s athletic department ticketing staff for athletic events.
Develop and maintain superior customer service both in person and via phone.
Organize department and financial information for internal and external meetings as required.
Adhere to established policies, procedures, and standards.
Perform additional duties as directed.
The ideal candidate will have:
A 4 year degree in business administration or related field is preferred.
A minimum of 2-4 years of box office/ticketing related experience including supervisory experience.
Knowledge of Ticketmaster host system required.
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up and communicate, both orally and in writing.
Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint), guest relations & phone etiquette, long term and immediate decision making, verbal / written communication, accounting / cash management procedures.
Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
Excellent organizational skills and attention to detail
Please email cover letter, resume, list of references and salary requirements in confidence to:
The 161,000-square-foot UPMC Events Center will be the newest addition to RMU's Moon Township campus. With the Peoples Court, the center will provide a competitive facility for the NCAA Division I Colonials basketball and volleyball programs and will add a modern convention and meeting space for the Pittsburgh West/Airport Corridor region. The 4,000-plus-seat Peoples Court is a cornerstone of the university's strategic plan and replaces a venue that is more than 30 years old. RMU's successful NCAA Division I athletics programs bring national media exposure, and an attractive modern facility will elevate the school's image. The best scholar-athletes now expect a level of amenities that the new arena will provide, including improved strength and conditioning facilities, locker rooms, and a full practice court.