The United Center, a premiere sports and entertainment facility and home of the Chicago Bulls and the Chicago Blackhawks, seeks a well-organized and motivated individual for the position of Director of Box Office Operations.
The Director of Box Office Operations is primarily responsible for managing the day-to-day operations of the United Center Box Office, assisting with the management of Box Office employees and acting as a liaison with Union Local 750 (Ticket Sellers).
This position is responsible for the setup, maintenance and management of all ticketed events at the arena, the implementation of ticket sale procedures that is consistent with our guest service standards, the development of training programs to support organizational goals, as well as a customer service program to continue to enhance the service experience for our guests and internal customers.
Additionally, the successful candidate will be responsible for establishing relationships with local and national promoters to ensure seamless execution of events. This includes, but is not limited to, on-sale preparations and processes, inventory management, event implementation and audits as required for settlement.
We are seeking an energetic, professional candidate that possesses excellent communication skills when interacting regularly with clients. Candidate should have a minimum of 10 years’ experience managing a box office, including all aspects of event creation and management, budget and personnel management, as well as expertise in all Ticketmaster systems, including TM Host, TM Archtics, TM Fanuser, TM One and the EMT event management software.
Candidate must have a flexible schedule and available to work event nights, including weekends and holidays.
Please include your salary requirements when applying.