Alaska Center for the Performing Arts, Inc. is inviting qualified applicants to apply for a full-time position as Box Office Manager
The Box Office Manager is responsible for cultivating a positive work environment, advancing superior customer service, managing all onsite window and call center operations, staffing regular and extended event ticket office hours of operation, supervising ticket office staff and supporting the Director of Ticketing.
RESPONSIBILITIES AND DUTIES
Manage Box Office Operations
Foster positive relations with event presenters and the general public
Develop, implement and enforce ticketing policies and procedures
Maintain events on computerized ticketing system
Reconcile daily box office sales and prepare daily deposits and reports
Resolve client and customer challenges
Serve as accessibility contact for the ticket office
Troubleshoot technical issues
Monitor and implement current industry trends, evolving technologies and best practices
Supervise Ticket Office Staff
Train, supervise and support assistant box office managers and ticketing staff
Interview ticket office applicants and make recommendations about hiring
Assist Director of Ticketing with annual staff evaluations
Maintain appropriate staffing levels for both day and evening operation of the ticket offices
Produce and maintain ticketing policy and procedure documentation for staff
Support Event Presenters
Assist event presenters through ticketing setup process
Coordinate subscription processes for event presenters
Coordinate day of show needs for off-site event presenters
Prepare and distribute box office event settlement reports
Other Duties as Required
Work a flexible shift including nights and weekends
The successful applicant will possess all of the following abilities and qualities.
Enthusiasm for the performing arts Strong customer service background 5 or more years of experience in a ticket office environment 3 or more years of experience supervising a crew of 10 or more staff preferred
Desire to inspire and lead a dynamic team of full and part time staff. Possess good judgment and excellent problem solving skills. Thorough understanding of ticketing functions, responsibilities and technologies; especially Accesso ShoWare. Ability to develop and implement new procedures and policies. Strong time management skills with an ability to prioritize tasks, identify critical issues and work towards results. Excellent verbal and written skills in order to communicate courteously and effectively with clients, co-workers and customers. Eagerness to take on new responsibilities. Working knowledge of Microsoft Office 365 suite especially Teams, One Note, Excel & Word. Adept at basic accounting and math. Ability to work in a Windows 10 environment.
PHYSICAL DEMANDS OF POSITION:
Stand, sit, stoop, walk and climb stairs Lift or move 25 lbs.; occasionally moves 50 lbs
Usual office surroundings Occasional travel to outside locations
Reasonable accommodation will be explored to enable persons with disabilities to perform essential functions of the job.
APPEARANCE AND DRESS:
Appropriate to the work situation.
THE ALASKA CENTER FOR THE PERFORMING ARTS IS AN EQUAL OPPORTUNITY EMPLOYER
Additional Salary Information: Commensurate with experience
About Alaska Center for the Performing Arts
Alaska Center for the Performing Arts, Inc. is a non-profit organization founded to operate, promote and maintain a four-theatre complex which serves as a social and cultural meeting place for all Alaskan residents, the visiting public and performing arts presenters and producers. In addition, it promotes the artistic endeavors of all Alaska PAC users and presents special events which complement other activities and enrich our community.