The Department of Parks and Recreation seeks to fill the Arena General Manager position for The Show Place Arena & Prince George's Equestrian Center. As the Arena General Manager, you will be responsible for effectively overseeing the management of all aspects of this year-round, multi-use arena and equestrian operation to include business development, marketing, personnel management, event management, customer service, and risk management. This position also serves as a member of the leadership team for the Arts and Cultural Heritage Division, will have significant input on division initiatives, policy & procedures, and at times may serve as Acting Chief in the absence of the Division Chief.
Primary Job Duties Include (but are not limited to):
• Oversee career and seasonal staff complement of 125 employees • Maintain positive customer/client relations through effective communication, contract fulfillment and prudent financial practices, while providing efficient event management services. • Recruit, hire, train, and evaluate venue management staff and ensure proper hiring and promotion of Commission standards. • Manage staff issues and follow-up action, as required (i.e. employee coaching, conflict resolution, administering disciplinary actions, etc...) • Work with Division leadership to develop an overall business development strategy for the venue with a focus on soliciting/securing new events and service opportunities, defining core business strategy, and working with Park, Planning, and Development on the creation of a Master Plan to redevelop the venue/grounds to maximize use. • Determine and control staffing levels in an effort to improve overall cost recovery while maintaining satisfactory event and customer service levels. • Make operational recommendations and establish fees for venue amenities and services within approved budget with the goal of improving overall cost recovery for scheduled events and services. • Oversee the review and approval of procurement processes for the venue (i.e. informal/formal bids, purchase card compliance, requisitions/purchase orders) • Be held accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of venue amenities and equipment. • Ensure venue compliance with federal, state, local, and Commission regulations regarding sale of food and alcohol, OSHA, payroll, employment and EEO guidelines. • Verify, prepare and submit quarterly budget projections/reports as required as well as ensure effective systems are in place for efficient cash management, inventory & asset control, and payroll processing. • Oversee operations and maintenance management for the venue which may include the establishment of maintenance plans, establishing standards, ensuring scheduled/planned maintenance is completed and submitting recommendations for major maintenance and/or capital improvement projects. • Maintain regular communication and updates to the Town of Upper Marlboro and contacts at the County Administration Building and Courthouse if and when venue events may impact their operations (i.e. Graduations, Capital Challenge, etc...) • Plan, coordinate and market in house Arena events.
Candidates for this position must possess the following leadership characters/competencies:
• Thinks and acts strategically to maintain existing revenue streams while pursuing opportunities for new business development • Develops talent, providing professional development opportunities (i.e. trainings, coaching, etc...) • Builds positive internal and external relationships with clients, department staff & leadership, and local/state officials • Focuses on maintaining a positive client experience from initial event inquiry to post-event • Delivers results and manages personnel and financial performance • Communicates effectively with all levels of staff, co-workers, and leadership team
The hiring salary range for this position is $70,213 - $96,291 depending on candidate's experience
1. Bachelor's degree in one of the following fields: parks, recreation, education, business administration, public administration, physical education, communication/marketing, leisure services, or in area of required specialty; and,
2. Six years of progressively responsible professional experience in a park administration/ management facility related to public assembly facility management with three years of supervisory experience; or
3. An equivalent combination of education and experience.
4. Valid driver's license.
About The Maryland National Capital Park and Planning Commission
Created in 1927, The Maryland-National Capital Park and Planning Commission (M-NCPPC) embodies the vision of forward-looking community leaders who saw the need to plan for orderly development and protection of the natural resources in the 2 suburban counties bordering the District of Columbia. During the agency's proud, 80 plus years of existence, the population of the area it serves has increased to approximately 2 million residents in a bi-county area of great economic, racial, ethnic and geographic diversity.
M-NCPPC's facilities, programs and responsibilities have constantly evolved and expanded to keep pace with the needs of this vibrant community. From assuming responsibility for the entire public recreation program in Prince George's County in the '70s, to building and strengthening ongoing regional business partnerships, M-NCPPC has continued to plan, fund and deliver quality, innovative programs, facilities and services for over three-quarters of a century. M-NCPPC benefits the citizens of Montgomery and Prince George's Counties by "Turning Visions into Reality."