Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/
This position is based at our Macon Centreplex. The Macon Centreplex is a multi-purpose arena and in Macon, Georgia. It was home to the Macon Whoopee (ECHL), Macon Whoopee (CHL) and Macon Trax ice hockey teams and also the Macon Knights arena football team until 2006. It is home to the Macon Mayhem, a minor-league hockey team in the Southern Professional Hockey League. This venue seats up to 7,182 for hockey and arena football and up to 9,252 for concerts. You can learn more about our venue here: http://www.maconcentreplex.org/
The Director of Ticketing will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Director of Ticketing is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.
Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
Manage all information being sent and posted through ticketing system
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
Update and relay all box-office related event information to each department and client
Investigate and resolve ticket-related issues
Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.
Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
Work with sales reports/ticket revenue updates
Work with sales and marketing departments to set up various ticket discounts and promotions
Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
Process/fill approved charity ticket requests; document all complimentary tickets issued
Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Spectra principles and corporate initiatives
Direct the creation and control of fiscal budget for the Box Office department
Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
Develop and implement comprehensive ticket sales programs
Plan, direct, evaluate and provide leadership to Box Office personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Comprehend and make inferences from written sales materials
Exercise confidentiality and integrity upon handling customer personal/financial information
Complete all duties with a customer service focus through teamwork and dedication to Spectra’s principles
Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
Knowledge of federal, state, and local regulations
Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
Familiarity with Ticketmaster ticketing software
Knowledge of terminology used in box office/sales settings
Knowledge of principles of budget preparation and control
Communicate clearly and concisely, both orally and in writing
Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.
We are Spectra, the experts in hosting and entertainment. We provide our clients access to a network of partnerships and integrated services that infuse operational excellence, unlock incremental value and enhance the customer experience. We pride ourselves on superior service, strong relationships and a client-focused approach that delivers innovative solutions across a wide range of sports facilities, convention centers, performing arts centers, state fairs, cultural institutions, private events and much more.