Leads the Event Services department, including internal 24-hour security, event manager, event coordinator, sheriff’s officers; and guest experience manager. Additionally, oversees the 3rd party subcontractors including t-shirt security, IATSE, show runners; and EMS while ensuring safety and security of facility on event days and non-event days.
Responsibilities: •Serve as event lead for specific events as needed. •Assign event leads and Manager On Duty on an on-going basis. •Ensure successful event coordination activities by supervising and training Event staff. Plan, organize and assign assignments for the Department personnel including Event Manager, Guest Experience Manager, and in-house security supervisors. •Be a resource for event coordination, services, and event staffing, Manager on Duty schedules, security, crowd and risk management, police, fire and safety personnel; and ADA compliance. •Prepare Event Services departmental and estimated revenues. •Prepare estimated department budget and contract labor involved with all events. •Coordinate with marketing department all media entry into the building before, during or immediately following events. •Maintain our brand image and generate positive public relations with guest and staff. •Negotiate sales and other services the facility may be able to provide for events and work closely with GM, AGM, and Director of Booking and Marketing. •Develop operating procedures customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and SMG. •Manage, coach and counsel subordinate supervisors who oversee employees in various functions. •Attend director meetings. Conduct production meetings, weekly department meetings and event security meetings to discuss procedures, problems and changes. Develop and maintain a harmonious working relationship with all facility departments. •Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations and emergency procedures are followed. Develop program to train all employees on fire/life safety and emergency procedures. •Implement procedures within the department to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business. •Authorize the requisition of equipment and supplies within budget guidelines. •Assist in leading the venue’s CORE customer service training and crowd management training. •Assist in the preparation and negotiation of service agreements for event services security, event staffing, IATSE (stagehands), and other agreements as needed. Review contracts for compliance with event and/or government specifications and suitability for occupancy. •Act as liaison between IATSE and the venue and assist however needed in contract negotiations and possible on-boarding of IATSE to SMG payroll. •Act as liaison between tenants, facility contractors and county emergency personnel as needed. •Develop and implement emergency procedures, and safety and risk management policies. •Assist in the preparation and implementation of our internal employee training. •Responsible for organizing and leading self-promoted community events. •Assist as needed and/or lead First Aide/CPR/AED training for all full-time staff and supervisors, including third party event partners. •Lead Active shooter, bomb threat and severe weather training along with table top discussions. •Lead venue security committee and participate in safety committee. •Work with Events Department staff to schedule and coordinate K-9 units for bomb detection sweeps as requested. •Serve as facility liaison with all local emergency authorities and coordinate and encourage on-site training's. •Work extended and/or irregular hours including nights, weekends and holidays as needed.
Directly supervises Event/ Security staff, contractors. Carry out supervisory responsibilities in accordance with SMG’s policies and applicable laws. Responsibilities include annual strategic planning, establishing department goals, interviewing, hiring and training employees: planning, assigning, and directing work; appraisal performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications: •Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility. •Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, purchasing procedures and supervising/training personnel. •Engage in much decision making that is generally governed by procedure and guided by policy. •Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility. •Operate equipment such as light trucks, pallet jacks, forklifts or other light power driven equipment. •Operate a personal computer using Windows, Microsoft Office software, event software and payroll software (E-Time). •Operate portable radio and standard office equipment including copier and fax machine. •Follow oral and written instructions and communicate effectively with others in both oral and written form. •Organize and prioritize work to meet deadlines. •Work effectively under pressure and/or stringent schedule and produce accurate results. •Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment. •Be licensed and insured to operate a motor vehicle in the United States. •Remain flexible and adjust to situations as they occur. •Ability to pass a background/credit check.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions, as requested.
Education and/or Experience:
•Bachelor’s degree from accredited four-year college or university. •Eight to ten years related experience and/or training in the public assembly industry or combination of education and experience. •Management experience, preferred, or supervisory experience. •Experience working with 24 hour in-house security, preferred.
Skills and Abilities: •Excellent communication and interpersonal skills and organizational ability. •Ability to anticipate problems and implement immediate corrective action. •Considerable knowledge of safety regulations and other federal, state or local laws and regulations. •Strong orientation towards hospitality/customer service for entertainment industry. •Effective supervisory skills. Ability to deal effectively with personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions. •Experience with AutoCAD preferred. •Proficiency in Microsoft Office products including Excel, Word, PowerPoint, and Outlook.
Other Qualifications: •Ability to prioritize multiple projects and meet strict deadlines. •Ability to work under minimal supervision. •Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours as needed. •Must have professional attitude and appearance.
This position requires sitting, keyboarding, walking, standing, stooping and may require lifting up to 55 lbs, substantial standing and walking.
NOTE: The essential responsibilities of this position are described under the headings above. These responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Additional Salary Information: Full benefit package, bonus opportunity, car allowance
Internal Number: 5527
About SMG/INTRUST Bank Arena
SMG is the leader in privately managed public assembly facilities.
At INTRUST Bank Arena, we are in the business of creating memories through world class entertainment, one guest at a time. Join us as we continue to give unforgettable experiences with superior service.