Drum Corps International (DCI) is the world leader in producing events for the most elite and exclusive marching ensembles for student musicians and performers. The DCI Ticket Agent is an integral part of the Drum Corps International Operations team, and provides ticketing services on the day of the show for over 70 events in multiple locations across the nation during a ten week summer season.
Ticket Agents travel to various locations (potentially a few places in succession) in order to provide box office support and work closely with other organizational personnel as necessary.
Individuals must be highly motivated and have experience in cash handling and customer service.
Essential Duties and Responsibilities - Arrive promptly at designated box office location and time to help with preparation of box office for sales. - Assist with event walk up sales and will call distribution. - Follow proper cash handling procedures and reconcile transactions. - Assist customers with purchase decisions. - Resolve customer conflicts with guidance from supervisor. - Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner. - Maintain a positive attitude and a genuine interest in helping others. - Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life. - Perform other duties as required.
Other Information about the Position - Compensation is $200 (before taxes) per event. - Travel and hotel expenses covered by DCI. - Seasonal position from late June through mid-August.
Please send resume to Megan Benson, Assistant Ticket Manager, at firstname.lastname@example.org or call 317-275-1214 for additional information and consideration.
Experience - Previous customer service and money-handling experience mandatory. - Box office experience preferred. - Microsoft Office knowledge preferred. - Willingness to travel – potentially 3-5 days consecutively. - Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and staff. - Strong written and verbal skills. - High School diploma required.
About Drum Corps International
For nearly a half century, Drum Corps International, Marching Music’s Major League™, has been the leader in producing events for the world’s most elite and exclusive marching ensembles for student musicians and performers.
Thirteen original founding member organizations formed the Drum Corps International collective in 1971 to organize and unify leadership for youth-focused competitive drum corps events throughout North America. Directors of those competing groups sought to unite their corps by providing opportunities to perform together—in the end building a foundation for future success.
A non-profit entity was officially established in 1972, and today DCI supports numerous programs around the globe while sanctioning participating recognized drum corps, SoundSport® performance ensembles and DrumLine Battle™ teams performing in more than 100 competitive events that make up the annual Drum Corps International Tour.
With a vast reach online at DCI.org, through corporate sponsorship, annual broadcast initiatives, and outreach to high school music programs, Drum Corps International delivers the message of “excellence in performance and in life” to more than 7.2 million young people, ages 13-22 involved in the performing arts across the United States.