The Director of Ticketing is responsible for all ticketing activities of CAPA and the organizations that are provided ticketing services by CAPA. Responsibilities also include accountability of ticket sales, and premium customer service to CAPA patrons and renters of CAPA theatres for ticketed events.
Duties and Responsibilities
Evaluates operational processes, developing improvements, and leading staff through related changes.
Oversees the training, scheduling and management of ticket office staff.
Develops best practices to ensure a high level of customer service for ticket purchasers from initial purchase through night of show ticketing functions.
Oversees cash management related to ticketing operations, including accurate and timely accounting of cash and sales, timely deposits, proper security of cash by controlling access and utilizing company cash handling standards.
Provides ticket sales update reports to CAPA’s president and other staff as needed.
Works with marketing department to develop single ticket and subscription ticket campaigns and promotions.
Works with ticketing vendor to make best possible use of ticketing system for the benefit of CAPA’s constituents.
Assists resident arts groups, promoters and other users of CAPA and non-CAPA managed facilities to ensure that their ticketing and sales reporting needs are met; provides show setup support as needed in the ticketing system.
Coordinates accurate and timely ticket sales and cost information at show settlements.
Maintains timely and accurate disbursement calculations related to show settlements with renters, artists and accounting.
Knowledge, Skills and Abilities
Knowledge of ticketing system is vital to this position.
Knowledge of Ticketmaster and Archtics, preferred.
Management skills to create positive and efficient work environment is essential.
Must be proficient in standard office suite computer software and have strong verbal and written communication skills.
Credentials and Experience
High school diploma or G.E.D required.
Experience with providing excellent customer service, show settlement and money management procedures.
Supervisory experience required; 1 - 3 years preferred.
Patience and the ability to develop a positive relationship with customers, as well as having a problem-solving approach are required. This position includes some evening, weekend, and holiday hours; and night of show settlements. In addition to standard background check, a credit check is required.
Physical & Environment Requirements
The ability to lift up to 40 lbs. on occasion.
About Columbus Association for the Performing Arts
CAPA aims to present and produce artistic programming of the highest quality to serve and educate diverse audiences and feature renowned artists of all cultures; operate and maintain world-class performance venues; strengthen our arts communities by providing facilities for resident companies, and through partnership and collaboration, support those organizations; and bolster the economy of the community we serve.