The Role of Security at Segerstrom Center for the Arts Security plays an important role within the Center to ensure a safe, secure and friendly environment for all patrons, performers, guests and staff who come to work or attend events within the Center campus. The Security Department protects the Center’s facilities at all times and is the department primarily responsible for emergency planning.
Responsible for overseeing all event security functions, including the development of event threat assessments, coordination with booking staff, clients, contracted services, and emergency services personnel to develop staffing plans and deploy equipment/resources, preparation of event materials for pre-event briefing and post-event de-briefing, payroll review, and department invoice preparation. Also responsible for hiring, training, and scheduling Security Officers and Supervisors for event and non-event shifts, analysis of the effectiveness of security programs, policies, and procedures, evaluation of security staff, and updating standard operating procedures and department policies. Serves as part of the Emergency Response Team and as a Security Manager On-Duty during events, ensuring appropriate incident response and reporting practices. Requires on-call flexibility and the willingness to work overtime, including on weekends, late at night, and overnight as required to complete position responsibilities.
Primary Responsibilities: •Assists the Security Manager and the Director of Security and Public Safety in all functions including operational supervision of Security Supervisors and Security Officers. •Develops a threat assessment for each event using a standard threat assessment model to make informed, consistent, and responsible staffing and resource allocation decisions. Collaborates with booking staff, clients, contracted services, and emergency services personnel to develop budgetary estimates and schedule staff and procure resources as approved by the client, booking staff, and the Director of Security and Public Safety. Documents the aforementioned information, processes, decisions, and costs into Event Security Plans. •Develops staffing plans and deployment of equipment/resources and preparation of event materials for pre-event briefing and post-event de-briefing. Oversees coordination of parking needs/requests by Center staff, clients, vendors, valet, and ride-share services. Arranges for the escorting of Artists Special Guests, and VIP’s pre and post event. •Reviews payroll for accuracy and notes reasoning for overtime. Prepares event invoices for in-house staffing, contracted security services, equipment rentals, medical services, and parking costs. •Oversees Security Officer and Supervisor hiring, training, development, evaluation, and disciplinary action. Collaborate with Human Resources on recruiting and staffing needs. Organize interviews, conduct new hire orientation, and conduct/document in-field and sit-down daily and quarterly performance evaluations. Issues disciplinary action and oversees a new team member mentor program. Ensure Security Officers are well-versed on company and venue event policies, security department policies and procedures, and can perform reasonably under adverse and stressful conditions including emergency situations. •Serves as a member of the Emergency Response Team and as the Security Manager On-Duty during designated events and non-event hours. Communicates with other on-duty department leads and Cabinet level staff during any emergency or significant incident that may have a public relations or financial effect on the Center. Ensures incident reports are completed with witness statements, incident photos, incident video, and incident audio when available. •Works closely with Event Management, Audience Services Management, Box Office Management, Housekeeping, Engineering, IT, and Production to deliver a safe and exceptional guest experience. •Provides support to front of house staff in resolving patron issues. Oversees the removal of patrons in violation of the law, venue event policies, campus Code of Conduct.
Graduate of IAVM’s Academy of Venue Safety and Security desired.
2+ years’ experience working within an entertainment venue.
4+ years of team leadership and management experience.
Strong administrative skillset required, including knowledge of Microsoft Office products.
CPR/AED/First Aid Certification required upon date of hire.
Excellent verbal and written communication in English.
Dependable, reliable and able to meet the requirements of the work schedule, including late nights, weekends, and holidays.
Must be willing and able to respond to emergencies on a 24/7 basis.
Friendly, calm, and professional demeanor and temperament with the ability to work with others to successfully resolve problems or issues.
Must be an actively engaged listener and excellent observer.
About Segerstrom Center for the Arts
Segerstrom Center for the Arts in Orange County, California engages new and existing audiences with one of the most respected and eclectic performing arts programs in the country that offers an internationally acclaimed dance series, top Broadway shows, intimate performances of award-winning jazz and cabaret stars, leading artists from classical music, family entertainment, up-and-coming indie bands, contemporary theatre and performance artists, and many more.
World premieres, free performances, festivals, workshops and other innovative programs invite audiences to explore the arts in new ways. And, each year the Center impacts the lives of hundreds of thousands of students through engaging education programs that enhance their creative development, excite their imaginations and improve their academic performance.
Segerstrom Center for the Arts—a place of innovation and tradition where creativity, culture and community connect.
To learn more about the responsibilities and qualifications of the position, please visit our website – www.scfta.org and follow the link to “Careers at the Center.”