The Assistant Director of Sales will be placed within the athletic department at Oregon State University and will have responsibility assisting in the management of the sales staff and increasing ticket and fundraising revenue by soliciting season, group and mini-plan tickets with Account Executives under the supervision of Pac-12 Sales. The Assistant Director of Sales will help lead overall ticket sales and service strategy for the on-campus staff. The Assistant Director of Sales understands revenue generation is the priority and number one goal.
Essential Duties and Responsibilities:
Assist in the Management of outbound ticket sales and outbound donation solicitation
The Assistant Director of Sales must help successfully manage a team of Account Executives who are assigned to sell season tickets, group tickets, premium seats, and solicit donations. The Assistant Director of Sales is also expected to participate personally in the sales and solicitation process when possible.
Performance on outbound ticket sales and donation solicitation is measured by the amount of revenue generated, number of tickets sold, and number of donors added on an annual basis.
The Assistant Director of Sales is expected to help achieve revenue goals that are established by Pac-12 Sales in conjunction with the Athletic Department in order to maintain employment in good standing. Additionally, the Assistant Director of Sales and the staff under supervision must follow guidelines about the confidentiality of data and NCAA compliance.
Management of outbound and inbound customer service
The Assistant Director of Sales is responsible for all aspects of customer service that are related to Athletics tickets, and certain aspects of donor relations for members.
Training of staff
The Assistant Director of Sales is responsible for training staff to be successful at sales and service in conjunction with Pac-12 Sales.
Hiring of staff
In collaboration with the Pac-12 Sales, the Assistant Director of Sales is responsible for helping identify and hiring excellent candidates for open Account Executive positions.
Scheduling of staff
Manage the scheduling of staff– so proper levels of staffing are achieved and the staffing budget is managed appropriately.
Management of commission billing
Keep track of sales revenue and manage the formal assignment of credit so Account Executives are compensated appropriately for the revenue they each generate.
Other duties as assigned
On occasion, the Assistant Director of Sales is expected to assist with duties that are not directly related to sales and service, such as ticket operations tasks or assisting with event duties.
Bachelor’s degree or equivalent combination of education and sales experience.
High comfort level in making cold calls and in-person presentations
Love of closing a deal and providing exceptional customer service
At least one year of successful professional or collegiate sports sales experience is preferred
Outstanding customer service and interpersonal communication skills
Ability to maintain an impeccable professional appearanceAbility to demonstrate sound judgment
Strong self-awareness and emotional intelligence
Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information
Have great decision-making skills.
Interest and ability in serving others as one of the primary functions of their job.
Ability to work independently.
Flexible and reliable team player, both within own department and within the Athletic Department.
Strong communication skills both verbal and written.
Ability to identify problems, sources of those problems, and their potential solutions.
Ability to work flexible hours, including but not limited to evenings, weekends and holidays
Achieve or surpass individual and team sales, metrics, and goals
Establish a qualified prospect base through phone calls, face-to-face appointments, and networking
Demonstrate teamwork within the Ticket Sales & Ticket Operations Departments and collaborate with other divisions within OSU.
Contribute to the overall success of the Ticket Sales & Operations Departments by actively participating in all meetings and events.
Serve as a role model within and outside the OSU Ticket Sales & Operations Departments.
About Pac-12 Sales at Oregon State University
Pac-12 SALES & Pac-12 MMR LLC was formed to provide Sales and Service resources to the Pac-12 membership by placing Pac-12 Sales staff on campus to work closely with athletic departments to increase sponsorship, ticket or fundraising revenue. In recent years, the Pac-12 Conference has worked closely with institutions to develop and share best practices throughout the year and on special projects. The creation of Pac-12 Sales & Pac-12 MMR is a new endeavor to directly assist in these areas on our campuses.