Governed by the Kentucky State Fair Board, Kentucky Venues’ two major convention and exposition facilities – the Kentucky Exposition Center and the Kentucky International Convention Center – partner with regional, national and international clients to host world-class events. Kentucky Venues also produces signature events annually: Kentucky State Fair, World’s Championship Horse Show, National Farm Machinery Show, Championship Tractor Pull, North American International Livestock Exposition, and the North American Championship Rodeo. Whether it be a trade show, convention, conference, live stage show, livestock exposition, an athletic tournament or a private event, Kentucky Venues has the event space to offer for a successful and memorable event experience.
Kentucky International Convention Center (KICC), located in the heart of downtown Louisville, is the agency’s showcase venue. Recently completing a two-year renovation, KICC hosts a full calendar of major conventions, conferences, expositions and private events. The remarkable new convention center spans over two city blocks, is within steps of Louisville’s major hotels, restaurants and attractions and operates two self-owned adjacent parking garages.
Work schedule can include nights, weekends and holidays as schedules require. Benefits include life, health, dental and vision insurances, free parking, paid personal and sick leave, and state employee pension.
Job Description: This position will serve the Kentucky International Convention Center to facilitate venue sales and marketing efforts. The Director will manage, supervise and coordinate the activities and operations of the Sales team in scheduling and booking events and provide highly responsible assistance to other executive staff members. The Director will manage key client and partner communication, and be responsible for forecasting and tracking sales results. This position interacts and works closely with the Louisville Convention & Visitors Bureau, the local hospitality community and other key stakeholders to facilitate long term sales efforts.
Essential Functions: •Assume management responsibility for all Sales team services and activities including the scheduling and booking of events; the development of sales materials, campaigns and proposals; leading sales efforts; generating contracts and evaluating sponsorship opportunities within the facility; •Manage and participate in the development and implementation of goals, objectives, policies and priorities of all sales and marketing programs and activities; •Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems and internal reporting relationships; identify opportunities for improvement and review with the General Manager and implement improvements; •Select, train, motivate and evaluate all Sales staff; provide or coordinate staff training; work with staff to correct deficiencies; implement discipline and termination procedures; •Prepare written proposals; evaluate potential business value of various events and clients; initiate contractual arrangement; finalize all booking arrangements; negotiate rental and other rates as required; •Conduct facility tours for potential lessees; address questions and provide information regarding facility specifications and capabilities; •Participate in the development and administration of the annual budget; forecast funds necessary for staffing, equipment, materials and supplies; direct the monitoring and approval of expenditures; direct and implement adjustments as necessary; •Serve as a liaison to other departments, as well as external partners; establish and maintain effective working relationships and negotiate and resolve significant and controversial issues; •Provide responsible staff assistance to the General Manager and prepare and present staff reports and other related correspondence; •Direct and plan promotional projects; coordinate focused marketing programs; develop strategies to attract new markets and clients; •In partnership with the LCVB, oversee the development of all facility advertising and marketing materials; •Respond to sensitive inquiries; address customer feedback with a solution-driven approach; •Interpret and apply administrative and departmental policies and procedures; •Perform other duties as required by management.
Physical Demands (must be able to perform with or without reasonable accommodations): • use telephone and e-mail to clearly communicate with clients and staff; • frequently communicate in person to staff, clients, lessees and general public; • spend major portion of time using computer for communications, booking, arranging travel, etc.; • work nights, weekends, holidays and extended hours as needs arise; • in-state and interstate travel for trade shows to promote venue and meet clients; • access all venue areas to be familiar with events and prospective layout options.
Work Environment and Hours of Work: • generally work a M-F 8a-5p schedule, frequently required to be onsite for client assistance; • required to travel out of state to attend trade shows and other events for generating client business; • high noise work environment during events and concerts; • medium to high pressure sales environment in order to deliver needs as requested or contracted; • must have reliable transportation in order to be onsite prior to client meetings.
Knowledge, Skills and Abilities: Knowledge of • modern and complex principles and practices of sales and marketing; • staff supervision, training and performance evaluation; • customer and personal service principles and processes including needs assessment, meeting quality standards for services and evaluation of customer satisfaction; • English language structure and content including meaning and spelling of words, rules of composition and grammar; • communication and dissemination techniques and methods; • administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing form, and other office procedures and terminology; • event industry best practices, inclusive of crowd management, public safety, F&B services and AV operations; • federal, state and local laws, codes and regulations relative to events, production and public assembly.
Skilled in • working collectively as a team member as well as able to take initiative in tasks while working alone; • active listening, reading comprehension, critical thinking and active learning in order to coordinate services with lessees, clients, customers, patrons and staff; • service orientation in order to provide outstanding customer service in executing events; • time management in order to oversee the needs of several events taking place within the facility at any given time; • complex problem solving and judgement/decision making in order to properly monitor events; • meeting high customer service standards and maintaining effective client relations; • public relations; oral, written and interpersonal communication; public speaking; contract negotiation; program planning, and auditing; • Ungerboeck event management software.
Able to • demonstrate a thorough knowledge of convention planning and related activities; • maintain constant attention to precise details and accuracy in communicating and implementing specified standards and directives; • demonstrate effective leadership skills and to direct, motivate and foster collaboration and recognize and resolve conflicts; • conduct self in a professional and composed demeanor; • comprehend oral, written and non-verbal communication; • visually comprehend event details and deduce what is missing or problematic; • prioritize tasks and responsibilities with in specified time constraints; • function effectively in moderate to high-pressure situations; • share time between multiple events taking place within the facility at the same time.
Education and Experience: Education: • Bachelor’s degree from an accredited college or university with major course work in marketing, business administration or a related field. • Experience in sales and marketing in a tourism or hospitality-related field may substitute for desired education. Experience: • At least 4 years of increasingly responsible sales and marketing experience for a major event or entertainment facility. • At least 2-3 years of supervisory responsibility.
Additional Requirements: Applicants and employees in this job title may be required to submit to a drug screening test and background check.
About Kentucky Venues
Under the Kentucky Venues brand, two major convention and exposition facilities—the Kentucky Exposition Center and the Kentucky International Convention Center—serve regional, national and international clients. Governed by the Kentucky State Fair Board, Kentucky Venues also owns and produces signature events: the Kentucky State Fair, World’s Championship Horse Show, National Farm Machinery Show, Championship Tractor Pull, North American International Livestock Exposition, and the North American Championship Rodeo. From agriculture to technology, autos to entertainment, and athletics to livestock, Kentucky Venues has the facility, capacity and services to make each event a success.