SMG, the leader in privately managed public assembly facilities has an excellent opening for a Box Office Manager at the Denny Sanford PREMIER Center. Primary duties for this position will be oversight of ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates:
MAJOR RESPONSIBILITIES: Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
Builds and modifies all computer ticket events and issues computer access codes to facility management.
Coordinates the house scale for all ticket events.
Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
Prepares and presents the final box office statement for settlement of each event.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
Assists or sells tickets as needed.
Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
Fills reservations for seats by mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
Applicants that need reasonable accommodations to complete the application process may contact 605-367-7288.
Heather Christion Denny Sanford PREMIER Center 1201 N. West Ave. Sioux Falls, SD 57104
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
About Denny Sanford PREMIER Center
SMG, the world leader in venue management, marketing and development, was founded in 1977 with the management of our first facility, the Louisiana Superdome. We soon grew to manage convention centers, exhibition halls and trade centers, arenas, stadiums, performing arts centers, theaters, and specific-use venues such as equestrian centers. SMG’s clients benefit from the company’s depth of resources and its unparalleled expertise, leadership, and creative problem-solving. Our successful growth has been built on the many partnerships, relationships, and resources we have developed with our clients — both municipal and private. This unique combination of resources, relationships, and expertise has allowed SMG to define and refine the industry throughout its history. Our ownership and team of dedicated corporate support personnel make us unrivaled in the field of private facility management.