Department: Ticketing Days/Hours: Variable schedule including daytime, evening, weekend, and holiday hours as necessary for show or department schedule Position Type: Full-Time, Exempt
The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Ticketing Operations Coordinator.
The Ticketing Operations Coordinator provides operational and technical support to the Fox Theatre Ticket Office. This position assists the Ticket Operations Manager with all box office functions including staffing, cash control, event management, and promoter relations for the Fox Theatre.
Build and maintain events on the Paciolan system, including ticket inventory, offers, discounts, holds, marketing request, and promoter needs as assigned.
Manage, update, and troubleshoot the ticketing system as required.
Assist the Manager, Ticket Operations with managing Ticket Office operations for approximately 200+ events per year; including night of show duties. (settlement, guest relations, staffing, etc.).
Represent the department in meetings as assigned.
Responsible for daily Cybersource reporting, ticket office receipts, show reporting, chargeback resolutions, and additional accounting responsibilities as assigned.
Assist with coordination of Ticket Office Supervisors and Associates, including staff meetings, scheduling, guest relations initiatives, and interviewing.
Coordinate and work with Group Sales and Fox tours on setup and builds.
Work closely with internal departments to provide analytics and data to measure effectiveness of campaigns, promotions, trends, and future opportunities.
In the absence of the Ticket Office Management, manage the day-to-day operations of the Ticket Office, including the Ticket Office personnel.
Other duties as directed
Full-Time Benefits Package Includes:
Eligibility to participate in Group Health, Vision, & Dental Insurance Plans.
Employer Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance.
Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts.
Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program.
Paid Time Off including Vacation, Sick, and Holidays.
Knowledge, Skills, & Qualifications:
Bachelor's Degree preferred.
Must have minimum 2-3 years’ experience working in a ticketing environment.
Must have extensive experience working with ticketing software (preferably Paciolan) and Microsoft Office Products.
Must have experience working in an environment where customer service is a priority.
Must be able to maintain a positive attitude at all times.
Must have demonstrated competencies in the areas of oral and written communications, customer service, and business ethics.
Essential Physical Requirements:
Should be able to remain stationary for long periods of time.
Should be able to traverse venue, including moving between floors.
Must be Able to lift a moderate amount of weight such as files and marketing materials.
Must be able to work variable shifts including days, nights, weekends, and holidays as needed.
Successful applicants must be able to pass a post-offer, pre-employment drug screening and background check.
About Fox Theatre, Inc.
The historic Fox Theatre is one of Atlanta’s premiere venues for live entertainment. The Fox’s 4,665 seat theatre is booked more than 200 performances a year ranging from Broadway to rock to comedy to movies. Private events such as weddings, receptions, corporate events, proms and other gatherings are hosted in the Grand Salon and Egyptian Ballroom. The Fox is located on Peachtree Street in the middle of the city and is on the National Historic Register. As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theatre.
The Fox prides itself in being much more than just a historic theatre. The Fox is a memory maker! The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.
Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call “The Fox Experience”. “The Fox Experience” doesn’t stop at the doors of the Fox. The Fox Theatre I...nstitute is a dynamic outreach program offering historic preservation and operations expertise, consultation and education to performing arts venues in Georgia and the region. The Fox Theatre Institute also provides memory-making educational experiences to students through initiatives such as Fox in a Box.
The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.