SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Director of Operations at the Greater Columbus Convention Center. The Director of Operations is responsible for providing direct supervision of assigned staff and oversight of all aspects of facility operations to ensure entire campus operates safely and efficiently and exceptional customer service is always provided.
•Responsible for hiring, supervising, scheduling, training and discipline of assigned personnel and departments. •Prepares yearly operational and five-year capital budget plans for approval. Manages Operations budget. •Reviews and executes detailed event production documents with input from all relevant departments. Recommends solutions to identified operational and servicing issues. •Plans for emergency situations and coordinates crisis response. Exercises plans on a regular basis. •Leads facility OSH efforts, maintains compliance, spearheads training programs and Safety Committee. •Implements sustainability program enhancements and measurement/reporting to support LEED programs. •Develops processes and procedures required to improve performance. Reviews and adjusts as needed. •Establishes quality control initiatives in department focusing on the proper techniques, servicing, and protocol required to ensure complete customer satisfaction. Supports positive culture and training efforts to increase customer service scores. •Serves as department liaison for event pre-planning and facilitation of event requirements for rigging, decorating, Food & Beverage service, and Audio-Visual production companies. •Administers performance evaluations for assigned department managers. •Monitors labor hours in conjunction with department managers for payroll processing and overtime and approves final departmental payroll. •Assists in overseeing activities of vendors, subcontractors, and city and county services. •Guides preventative maintenance efforts and monitors repair activity to minimize downtime and inconvenience to events, house contractors, and tenants. •Ensures life safety systems are properly maintained and documented per Federal, State and local code. •Measures and verifies facility energy and water usage through sub-metering and invoice reconciliation. Adjusts conservation programs accordingly. •Administers department policy and procedures. Enforces rules of conduct and guides departmental disciplinary procedures. •Must obtain and maintain employer sponsored Certified Tourism Ambassador (CTA) certification, if applicable. •All other duties and responsibilities as assigned.
Undergraduate degree in business, engineering or facility management preferred.
Minimum five years’ experience in the operation of a large public assembly, hotel, or other commercial facility required.
Three to five years’ experience in proven supervisory or facility management leadership role; demonstrated ability to direct multiple positions with minimum supervision.
Significant experience in emergency planning and crisis management.
This position requires a flexible schedule- including nights, weekends, and holidays as required. Will be subject to be on call 24 hours in case of emergency or facility need.
Some exposure to adverse weather conditions.
Position requires extensive walking, occasional bending, stooping, and climbing.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
Must have solid technical knowledge in all phases of building systems, operations, security, maintenance, IT, personnel administration and budgeting.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills.
Excellent customer service skills are a must as the position requires frequent interaction with internal and external customers, vendors and other visitors to the facility.
Ability to prioritize effectively and handle multiple projects/tasks simultaneously.
Knowledge of labor productivity management and vendor labor management
Capable of hearing, understanding and responding to phone, radio and computer communications.
Ability to comprehend, analyze, and interpret the most complex business documents and respond effectively to the most sensitive issues.
Clear and concise oral and written communication skills needed.
Ability to motivate employees and form cooperative relationships at all levels.
Strong computer and mobile phone skills are required for this position. The ability to effectively use a Microsoft Windows PC and Microsoft Outlook, Excel, Word are essential. Working knowledge and experience with business workflow systems also preferred.
About SMG/Greater Columbus Convention Center
SMG is the “gold standard” in public facility management. No municipality or outside management company can match the breadth and range of our capabilities.
Since SMG was founded in 1977, we have brought more than 230 facilities under management worldwide. SMG is known as a tireless advocate for the municipalities we represent. We have the programs, systems and talent in place to ensure that all SMG-managed facilities run smoothly and every event we host feels like a celebration to patrons, fans and guests.