Frank Productions is looking for a full-time Ticketing Manager to join our Ticketing Department in Madison, WI.
DUTIES AND RESPONSIBILITIES:
Coordinate event and tour ticketing by communicating with Talent Buyers, Box Office Managers, and Booking Coordinators for all assigned entities and tours around the country
Communicate the Ticketing setup details for all required tour offers, inventory requests, tour production, and other ticketing information for show builds to the venue Box Offices
Serve as the liaison between Artist Managers, Agents, Marketers, and local Box Office Managers
Support Tour Directors and Project Managers by providing event audits, ticket text, holds, sales reporting, and sold maps as requested
Monitor inventory status throughout the lifecycle of the events by providing ticket count information to the event team
Provide support and monitor communication between all critical parties to ensure accuracy from initial event build through day of show for all dates on each event and tour
Coordinate with ticketing providers and event partners on Presale Offers, Album Bundles, VIP Packages, Platinum Seats, Dynamic/Flex pricing and more as necessary
Check on actual Announce, Presale and Onsale, and communicate changes to critical parties as needed
Proof and edit event details to ensure that ticket prices and fees, tour offers, and ticket holds are programed according to the event build as instructed prior to the earliest sales
Provide support and guidance to Artist clients, record labels, and Tour personnel when tour offers are being determined
Gather event data from multiple ticketing platforms for settlement and reconciliation purposes
Manage and build ticketed events using multiple ticketing platforms
All other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Applicable experience in Box Office Management or similar skills required
Experience with Ticketmaster, AXS, TicketFly, and TicketWeb is a plus
Desire to work in the fast-paced, deadline-driven, sometimes-chaotic concert promotion business
Willingness to work additional and/or unconventional hours in order to satisfy job responsibilities
Ability to meet set deadlines and practice excellent time-management skills
Excellent organizational skills and high attention to detail
Excellent written and oral communication skills
Ability to work independently and solve problems using sound decision-making skills
Ability to adapt and be flexible
Professional and friendly demeanor
Proficient with Microsoft Office
Ability to work collaboratively with a diverse company team
The benefits package includes paid time off (PTO) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.
Frank Productions is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, creed, ancestry, marital status, arrest and conviction records, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.
Additional Salary Information: This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause. The initial salary will be commensurate with the selected candidate’s experience.
About Frank Productions
Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. As a full-service concert promotion company, we are involved in every aspect of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, food & beverage operations and merchandising. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. www.frankproductions.com