Director of Partner Development - Ticketing Integration will oversee all live entertainment ticketing system and box office partnerships for EBG’s music, sports, and touring events. This position will work directly with leadership, partner development, technology teams, and operations to create effective onboarding practices scalable for significant growth. The ability to communicate with technical and non-technical stakeholders is integral to the success of the position. The Director must excel in a deadline driven environment while working efficiently and accurately. This position requires experience with API connections and ticketing system integrations and event builds. Candidate will have established relationships within the Live Entertainment ticketing industry.
Program and maintain all live entertainment events by working directly with contacts at API integrations (Ticketmaster, AXS, Outbox, etc.) and box offices.
Monitor live entertainment events and API integrations for accuracy, functionality, and optimization
Act as API Integration and Box Office lead contact to quickly resolve any errors or challenges
Identify opportunities to create efficiencies with existing processes
Work in tandem with supplier partnership team to adhere to existing functionality for event listings and fulfillment options with the ideal guest experience as the priority
Track and maintain availability and releases of tickets/allotments for live entertainment events
Work with the Product Management team to identify and communicate future event requirements to ensure box office and ticketing system considerations are included in our internal ticketing system development
Create and maintain an SOP for efficient and effective communication with ticketing system and box office contacts for event builds and troubleshooting
Establish strong rapport with technology, web production, operations and partner development teams
Maintain knowledge of current ticketing trends in entertainment industry
Perform additional duties as assigned
Must have 5+ years of experience in similar position with significant knowledge of API integrations, box office operations and live event ticketing
Demonstrated knowledge of ticket software, event programming, price tables, and ticketing holds and opens
Strong and effective written and oral communication skills
Ability to problem solve, collaborate and multi-task, while maintaining details and sustaining a high quality of work
Self-starter who is able to work in a fast-paced, dynamic and deadline-driven environment
Comprehensive knowledge of Microsoft applications
Bachelor’s degree or comparable work experience
Experience with Ticketmaster (Host and Archtics), AXS, Outbox and other systems
Knowledge and extensive relationships throughout the live entertainment industry
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.
About Entertainment Benefits Group
Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.
EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country—serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.
EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando, Connecticut, and Los Angeles.