Ensures the safety and well-being of all visitors to Indiana University events facilities by recruiting, training, scheduling and coordinating staff, implementing training and retention programs, and managing event planning and execution for over 200 events per year.
Provides quality assurance and event management for external venue event day functions, including parking and tailgating operations, security, and traffic. Recruits, trains, schedules, and coordinates team of external venue staff to assist, as well as works with other contract security and law enforcement agencies.
Serves as the deputy of the General Manager, who is the chief guest services officer to over one million guests annually and is responsible for ensuring all visitors receive exceptional service ensuring that Indiana University is presenting the best possible image to its guests, customers and clients, and assumes those duties in the absence of the General Manager.
Participates in the hiring and supervision of a pool of 1,000 guest service staff members for Assembly Hall, Memorial Stadium, Bill Armstrong Stadium, Bart Kaufman Field, Andy Mohr Field, Hayes Track, and other Indiana University facilities.
Participates in event planning and execution with IU Athletics game management staff, local law enforcement, emergency medical services and event clients; and prepares business and financial documents and records.
Implements programs for student volunteer, employee, intern and practicum students focused on training, recruitment, advising and retention.
Serves as a primary or secondary AIC (Administrator in Charge) for the public events held at IU Athletics event facilities (including IU athletic Olympic Sport events, university ceremonies, concerts and other high-profile functions), and interacts frequently with student athletes, coaches, VIPs, donors, facility clients and the general public.
REQUIRED: Bachelor's degree in Sports Management, Hospitality/Events management, Business, or related field required and two years of experience in the area of athletic operations or event management.
Combinations of related education and experience may be considered.
Ability to represent Indiana University in a professional and team-oriented manner. Strong organizational skills. Ability to effectively communicate and exchange information.
Demonstrated proficiency in Microsoft Office, including Excel and database applications and effectively use computers, telephones, two-way radios, and other event related equipment.
Ability to lift up to 40 pounds frequently, and move quickly and swiftly up to 5 miles during the course of a normal shift through crowds, up and down stairs, and in all weather conditions. Available to frequently work on evenings, weekends and holidays.
Preferred: Experience with event and operational logistics of athletic and other events.
Internal Number: 11661P
About IU Event Services, Auditorium
IU Event Services, a department of IU Auditorium, is Bloomington’s leading provider of guest services staffing.
Our guest services model follows the simple rule to exceed guests’ expectations in every facet of their experience. IU Event Services events are aligned with the vision and goals of the organization we work with, bringing with us the philosophy that the organization and the events must be created with the customer in mind.
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